Overnight Doorman Supervisor

PBS Facility Service is seeking an Overnight Doorman Supervisor to lead and manage a team of doormen during nighttime hours, ensuring the continual delivery of exceptional service to our clients. We are looking for an individual with strong leadership qualities, decisive decision-making abilities, and a knack for creative problem-solving. The Doorman Supervisor will be responsible for team training and development, fostering a cohesive team culture, and ensuring that daily and weekly performance targets are met.

What you will do: 

·         Oversee and manage the overnight activities of the doorman team, including scheduling, coverage, training, and performance evaluation. 

·         Demonstrate effective leadership skills to motivate and inspire the doorman and security personnel. 

·         Collaborate closely with team members to achieve individual and company objectives. 

·         Exhibit innovative thinking to resolve issues and adapt to changing situations. 

·         Display a willingness to learn and adapt to new systems and processes. 

·         Possess excellent communication skills, particularly in managing critical situations professionally. 

·         Manage and resolve client complaints and concerns promptly and professionally. 

·         Ensure that all doormen adhere to building rules, regulations, and comply with safety and security procedures according to PBS standards. 

What it takes to be successful: 

·         Be available to respond to emergencies or provide assistance 24/7. 

·         Showcase strong time management and multitasking abilities without direct supervision. 

·         Communicate effectively in English, and proficiency in other languages is a valuable asset. 

·         Create and update the personnel schedule every two weeks, accommodating emergency requests. 

·         Foster positive relationships with team members and attend team meetings as necessary. 

·         Conduct regular site visits to engage with employees and offer support. 

·         Train new hires and regularly assess their performance. 

·         Ensure employees adhere to company policies and building regulations. 

·         Document all interactions and discussions with team members. 

·         Handle customer complaints in a timely and professional manner. 

·         Review daily clock-in and clock-out times and make necessary adjustments. 

·         Confirm hourly check-ins from staff. 

·         Communicate all overnight activities to Director and day shift supervisors for assurance.  

If you are passionate about leadership, creative problem-solving, and providing exceptional customer service, we encourage you to apply for this exciting opportunity as our Night Shift Doorman Supervisor at PBS Facility Service. 

Qualifications: 

·         High School Diploma or equivalent required. 

·         3-5 years of supervisory or management experience, preferably in the hospitality industry. 

·         Exceptional communication, interpersonal, and customer service skills. 

·         Proficiency in conflict resolution and complaint handling. 

·         Strong organizational and time management abilities. 

·         Knowledge of safety and security protocols. 

·         Flexibility to work evening and weekend hours as needed.