DevOps & Infrastructure Engineer

SmartLinx Solutions This is a remote role

DevOps & Infrastructure Engineer

Reports To: Director, SaaS Operations

Summary: The DevOps & Infrastructure Engineer is responsible for delivering and supporting, high quality services and/or systems to the identified architecture that exceed customers’ expectations. The DevOps Infrastructure Engineer will be the subject matter expert for technical solutions and business processes in their area of responsibility.


Duties and Responsibilities:

  • Deliver, maintain, and implement high quality technical solutions including configuration and/or maintenance of cloud-based systems.
  • Participate in all phases of the project lifecycle including technical analysis, detailed design, configuration, delivery and documentation.
  • Possess and apply a broad knowledge of principles, practices, and procedures of Hosting systems to the completion of difficult assignments.
  • Analyze, define, document and/or review technical requirements for hosting infrastructure and supporting components, logical processes and operating systems, interfaces with other services, internal and external checks and controls, and outputs.
  • Analyze business processes and identify opportunity to improve and align with strategic direction
  • Undertake research on best practice guidelines and continuously strive to make improvements to the existing applications and/or systems, services, and processes.
  • Ensure all work is completed to the required quality standards, identify opportunities for continuous improvement of development processes and pro-actively transfer knowledge amongst team members
  • Lead the investigation and resolution of incidents, problems and major incidents to a satisfactory outcome ensuring root cause is identified and solutions defined/ implemented with changes to prevent re-occurrence.


Knowledge, Skills and Abilities:

  • Proficient in multiple areas of their domain.
  • Significant knowledge of multi-tiered micro- services-based cloud system architecture.
  • Significant exposure to and knowledge of SaaS operations and best practices.
  • Ability learn and grasp new technologies.


Education and Experience:

  • Bachelor’s degree in computer science, Information Systems or equivalent experience.
  • 2 - 5 years’ experience of supporting infrastructure components in the public cloud preferably with Azure experience.
  • Must have knowledge of Azure Web Services/Azure Cloud Computing from an administrative and usability perspective
  • Strong analytical and troubleshooting skills using tools such as App Insights for SaaS applications hosted in Azure environments
  • Experience in setting up monitoring, alerts and building dashboards for critical business functions in Azure environment.
  • Hands on experience build IaaC using Terraform/ARM Templates.
  • Hands on experience with Azure DevOps and deployment tool chain.
  • Experience with Containerization technologies like Docker, Kubernetes, or similar.
  • Must understand basic networking as it applies to server and storage administration
  • Extensive knowledge of, and experience in, the principles of system design, implementation, and support.
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