Hotel Guest Service Representative

SLIDELL HAMPTON INN Slidell, LA $9.50 to $10.00 per hour

Hampton Inn - Slidell is looking for a Guest Service Representative (GSR) who can provide  outstanding customer service and always maintains a positive attitude. 

The primary role of the Guest Service Representative is to work at the front desk of the hotel and  provide service to hotel guests and clients. The GSR greets and checks in arriving guests and checks out  departing guests. The GSR provides excellent customer service to all guests, make reservations for  guests arriving on the same day or future dates, answers incoming phone calls, and responds to any  guest inquiries or requests. 

We are in search of qualified candidates who can excel at the following: 

∙ Always maintain a professional appearance 

∙ Register all incoming guests and ensure all pertinent information is obtained ∙ Assist in other departments as needed 

∙ Address and resolve guest complaints in a timely manner 

∙ Block incoming reservations based on guest requests and room availability 

∙ Block arriving reservations of all groups 

∙ Maintain cleanliness of the back office and front desk area 

∙ Anticipate guest needs in order to have superior guest service 

        ∙ Maintain confidentiality and security of proprietary company information and guest information

Candidates must have a open schedule and be able to work weekends, holidays and AM or PM shifts. We are offering full time (32+ hours a week) at $10.00 an hour.

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