Host

Work in an amazing destination town surrounded by breathtaking mountains and spectacular lakes filled with year-round adventure! Enjoy world class mountain biking, hiking, fishing, ziplining, horseback riding, river rafting, water sports, golf, Glacier National Park, and more...

The Lodge at Whitefish Lake,  one of Montana's AAA Four Diamond resorts, is seeking Hosts to work with our Food & Beverage Team.

PRINCIPLE RESPONSIBILITIES AND POSITION PURPOSE:

To present a positive first impression of friendliness, excellent service, and high standards.  To greet all guests upon arrival and departure with a smile and bid guest farewell as they leave. Remember you are the first and last impression.

MAIN DUTIES AND RESPONSIBILITIES:

•        Maintain a cheerful, courteous disposition and a neat, clean, and professional image.
•        Welcome guests upon arrival.
•        Reservation management of Open Table gathering information.
•        Escort guest as soon as possible to appropriate table.
•        Maintain a professional working relationship with employees and guests.
•        Maintains proper phone etiquette. 
•        Gift card transactions.
•        Performs reservations call-backs.
•        Maintain host/hostess area/foyer clean/free of clutter.      
•        Enthusiastically engages guests upon arrival.
•        Manages waiting guests. Encouraging them to have a drink in the bar and that you will come get them when their table is ready.
•        Designates table assignments.
•        Escorts guest to assigned table.  Make the guest feel welcome, maybe engage in a brief conversation.  Do Not rush the guest and Do Not walk too fast for the guest. 
•        When seating the table pull the chairs out for ladies and hand the menus to the guest.  Do not place the menu on the table or the chair. 
•        Remember it is your job to control the flow of the restaurant.  Keep calm and notify the Manager if anything should arise.  
•        Notifies manager of unhappy guests.
•        Inspects restrooms for cleanliness and calls the front desk for cleaning.
•        Bids farewell to departing guests. 
•        Performs assigned side work duties.
•        Assists mangers as directed.

SPECIFIC JOB KNOWLEDGE, SKILLS, AND ABILITY

Requirements:

•        Ability to use Open Table system.
•        Stands/walks during 6-to-8-hour shift.
•        Able to hear guest order and requests amidst loud, background noise.
•        Maintain expected level of personal appearance and hygiene consistent with The Boat Club's image.
•        May be required to assist service staff during peak periods, watering tables, clearing, and resetting tables if need be
•        Able to manage unsatisfactory guest experience.

 SCHEDULE / HOLIDAYS/ PTO:

The Lodge at Whitefish Lake, part of Averill Hospitality, offers part and full time, year-round employment, competitive compensation, and a full benefits package including paid holidays, paid time off, insurance, and company discounts in Whitefish, Montana's premier leisure and outdoor activity destination on the shores of Whitefish Lake.

Averill Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.