The Customer Center (TCC) a T-Mobile Premium Retailer is one of the first exclusively branded wireless retailers in the country. With locations in the Tri-State Greater NY and DFW/ East Texas areas, TCC commits to each customer a positive retail experience – a quality of service that has remained unchanged for over 20 years. When it comes to a career in wireless retail, TCC is the place to be.
What you will do in your role:
- When it comes to the customer experience at your store, the buck stops with you, as you ensure that each person gets an unforgettable experience and a custom-fit solution to their wireless needs
- You’ll help your associates to build strong relationships with their customers, make expert recommendations, and help onboard customers like a pro
- We’ll look to you to hire, train and develop your team, making staff adjustments as needed
- You’ll also ensure that your store meets or exceeds sales goals, and that means overseeing all store functions, from sales and inventory to the implementation of new store programs and initiatives
- Along the way, you’ll stay current on all our technology so that you can be an expert for your team, and your customers
- Finally, you’ll make sure your store always looks its best
The experience you’ll bring:
- At least 5 years of wireless experience preferred.
- You’ve got prior sales and sales management experience with a customer focused retailer.
- This includes previous consultative sales in consumer technology, coupled with a demonstrated record of high achievement.
- You’ve also got experience in operational, financial and performance management, having previously managed site profit and loss.
- You’ve also got a unique ability to lead and coach people to deliver great results.
- People who know you would say you’re an amazing communicator, both with customers and teammates.
- You’ve got solid computer proficiency.
- A high school degree or GED is essential, while a Bachelor’s degree is preferred
The benefits you will receive:
- Base salary pay plus unlimited sales commission and bonuses
- Paid time off
- Matching 401k
- Extensive paid training program
- Free retail approved clothing
- Huge discount off T-Mobile wireless services
- Wireless accessory and related products discounted
- Supplemental insurance available.
THE CUSTOMER CENTER MANAGEMENT, INC is an EEO employer - M/F/Vets/Disabled