Customer Service Center Representative is responsible for providing exemplary
customer service to incoming callers through various delivery channels,
including the telephone and internet.
DUTIES AND RESPONSIBILITIES:
Q2 Service and Sales programs with creativity and energy such that goals are achieved,
and quality standards are met or exceeded.
Takes personal initiative and is a positive example
for others to emulate.
relationships by being accountable for representing QNB to the customer in a
courteous, confidential, and professional manner, and for providing prompt
efficient and accurate service in processing transactions through consultative
selling and cross-selling in a positive manner.
customer needs through the use of open-ended questions and refers customers to
the appropriate resource.
and services every type of deposit product.
consumer loan applications.
Must have strong
QNB product knowledge and actively champion QNB Service and Sales, referral and
7. Completes assigned compliance training in a
timely manner and demonstrates ability to apply training to their duties
additional job-related duties as requested.
EXPERIENCE AND EDUCATION:
experience working with customers and co-workers.
basic CSR training within the first 6 months of employment.
3. Must complete CSR requirement checklist
within 12 months of hire.
4. Communication skills that model QNB’s sales efforts;
including the ability to identify and fulfill customers' current and future
excellent reading, writing and arithmetic skills. Completion of high school,
vocational training or equivalent.
Fulfill QNB compliance in operations and security procedures by adhering
to government regulations, QNB policy, and established procedures.
complete ABA Banking Fundamentals within the first year of employment
re-certification requirements for CSR annually
ABILITIES AND SKILLS:
office and phone equipment, including an adding machine, possess keyboarding and
standard computer skills (i.e. Outlook, Word, Excel).
Previous or current banking experience.