Customer Service Manager | 99% Remote
About Us and Why We’re Hiring
We’re passionate about building an extraordinary business. We define an extraordinary business as one that knocks the socks off of the customers, the employees, the communities that we operate in, and the owners. We don’t sacrifice any stakeholder group over another. For 20 years we have rented and serviced dumpsters for residential and commercial customers working on residential remodeling and clean-up projects. Google us and see our great reviews!
Captain Hook is primed for growth, and we’re looking for the right talent and experience to help us get there.
Our primary requirement for joining our team is that you share our core values. We’re proud of the culture that we’re building. So if these core values resonate with you, then you’ll probably feel right at home.
We also have quantitative requirements:
You must have at least 3 years of customer service experience.
You must have at least 2 years of experience working quickly and precisely in a customer service or CRM-type system (Salesforce a bonus).
You must have at least 1 year of experience working at least 80% remote
Who You’d Be Working With
You are the first contact with our potential customers, and you will be developing and maintaining relationships with our existing customers. You report directly to the Customer Service Manager and will have contact with service drivers, and a variety of other operations and sales team members
How You’ll Work at Captain Hook
Responsibility and Empowerment
You will be answering calls and emails, creating and delivering quotes via phone and email, and following up on those quotes through to sale. These quotes and their follow-ups must be accurate, well-written, and delivered quickly.
After the sale, you will be creating the work order for dispatch to our drivers. You create the work orders that our drivers use to service the customers, so it is your responsibility to give them all the information they need to provide an efficient and excellent customer experience.
We will give you product and service training and all of the tools and support necessary to succeed in your position. Because this is a remote position, you must possess the ability to work independently. This includes problem-solving and initiative!
This is a 99% remote position. You must have a dedicated space to work, reliable internet, and be immediately responsive to phone calls and emails from 8AM to 5PM with a scheduled break for lunch.
You must reside in Texas and within driving distance of Austin for quarterly in-person meetings. Candidates from Dallas, Houston, San Antonio, and any other reasonable driving distance in Texas are welcome.
Day in the Life
You must be set up and ready to roll before the phones open at 8AM. Whenever you are away from the phones during open hours (e.g., for lunch), you are responsible for arranging phone coverage with another team member. At the end of your day, you must make sure all records are neatly closed before you sign off. You will have weekly video-based team meetings as well as regular communication via chat, phone, or video conference with colleagues throughout the day. Help is there when you need it.
Compensation starts at $42k per year, plus quarterly bonuses tied to performance and overall profitability. You will be eligible for both paid time off and paid holidays. We also offer great medical and dental insurance plans.
If this sounds like your ideal environment, read on because now we want to talk about YOU. You will play an instrumental role in taking this company to the next level...
You, Our New Customer Service Manager
You’re a customer service representative who is ready to join a great culture and be an instrumental part of an exciting, fast-paced team!
You’re our person if:
You are highly personable and able to manage a wide range of personalities.
You are PRECISE, detail-oriented, and can systematically track a deal through all stages of a sales process.
You can create detailed work orders and communicate effectively with service drivers.
You can use good judgment in making decisions about what service dates and times to offer based on the current schedule.
You’re enthusiastic about learning new things and about contributing to the company’s overall growth and improvement.
Captain Hook is an equal opportunity employer. We value diverse backgrounds, experiences, beliefs, and abilities. Part of creating an exceptional business is creating an exceptional environment for all employees. All are welcomed and encouraged to apply.
We are interested in every qualified candidate who is eligible to work in the United States. We are not able to sponsor visas.
Must be legally eligible to work in the United States
Must have the ability to perform the physical requirements of the position with or without reasonable accommodations.
Covid vaccination required.
How to Apply
Read and follow these directions.
Attach a resume in PDF format.
Include a cover letter in PDF format telling us:
Why this specific position interests you
Which of our Core Values resonates with you the most
Your top 3 criteria when looking to join a new team or company
Why you’re great at customer service
Yes, we really do read cover letters and this is a real requirement.