Case Aide

Arab American Family Support Center Bronx, NY $37500.00 per year

JOB TITLE: Case Aide


LOCATION: Services provided city-wide (offices based in Queens, Brooklyn & the Bronx)

To all prospective applicants please be aware, effective Friday, September 10, 2021, The Arab-American Family Support Center (AAFSC) will require that all employees, volunteers, and onsite contractors provide proof of full COVID-19 vaccination. 


The Arab-American Family Support Center (AAFSC) is a non-profit, non-sectarian organization established in 1994 to provide culturally and linguistically competent, trauma-informed social services. Across our eight locations, we empower immigrants and refugees with the tools they need to successfully acclimate to the world around them and become active participants in the community.

While we support anyone who walks through our doors, over nearly 25 years, we have developed expertise in serving the Arab, Middle Eastern, Muslim, and South Asian (AMEMSA) immigrant and refugee communities.

AAFSC works across four priority areas—Promote, Get Ready, Prevent, and Communicate—to achieve our ultimate goal of strengthening families. AAFSC promotes mental and physical wellbeing, food security, healthy relationships, and family reunification. We get our families ready to succeed, work, and lead productive lives. We prevent domestic violence, child abuse, and neglect by counseling families, offering case management services to victims of violence, and cultivating healthy relationship skills in young people. Finally, AAFSC communicates the needs of the marginalized, amplifying their voices for increased impact.


The Preventive Services Case Aide provides administrative and case support to a Preventive Services unit consisting of four case planners and one Supervisor, as well as information and referrals for clients. The Case Aide’s responsibilities include performing administrative tasks, such as maintaining case files, updating referral information, and assisting with the upkeep of case records. The Case Aide is required to interact with clients and perform some direct case support. A commitment to immigrant, refugee, and low-income communities is essential for success in this role.

The Case Aide will be assigned to either a Solution Based Casework (SBC) unit or a Functional Family Therapy (FFT) unit. The Solution Based Casework (SBC) model is based on three theoretical foundations: family life cycle theory, relapse prevention/CBT theory, and solution- focused family therapy.

Partnership with families in each and every case is critical to reducing risks and solutions should utilize prevention skills to achieve those goals. The Functional Family Therapy (FFT) model works with youth between the ages of 11 to 18 who struggle with behavioral and/or emotional problems and have been referred by the juvenile justice, mental health, school, or child welfare system. As a strength-based model, FFT focuses on acceptance and respect and uses assessments and interventions to determine risk and protective factors in relation to the family and youth’s development.


Case Support

·        Maintain case files and record keeping in compliance with ACS standards, and all existing Federal, State and City laws (updating HIPAA and consent forms, documenting case work, printing progress notes and FASPs, and organizing documents).

·        Maintain internal and external databases (PROMIS, Connections, Apricot, etc.) by entering relevant collateral contacts, ensuring quality of notes, uploading closing packets, and printing notes, supervisor reviews, face sheets, and forms.

·        Proofread case notes to edit spelling and grammatical errors and content for best case practice.

·        Review physical and online case files to ensure proper documentation is uploaded accordingly, collaborating with Supervisor.

·        As assigned by Supervisor, assist Case Planners by making collateral contacts, obtaining documentation for record-keeping, and support with the development and follow-up on case plans (as needed).

·        Submit ACS support requests, including furniture requests, OPTA related services, investigative consultant services, clinical services, HCS requests, etc.)

·        As assigned by Supervisor, assist with conducting required monthly contacts with clients, including home visits to assess the needs of the family and child or children. Evening hours may be warranted for some cases (as needed).

·        Participate in case conferences (as needed)

·        Support Conference Facilitator with conducting visits (as needed). 

Information & Referral

·        Answer incoming phone calls to provide information and referral service activities including intake, assessment and referral.

·        Provide excellent customer service.

·        Provide advocacy for clients when needed by interacting with clients and human service agencies resolving problems and providing information.

·        Submit all relevant information to Program Supervisor and/or Program Director.

·        Input all data into Apricot as well as relevant government databases on a regular basis.

·        Assist in maintaining an accurate and through database consisting of community resources.

·        Provide written and verbal feedback to the supervisor on efforts & outcomes.


·        Assist in the administration of surveys and other program assessments to establish an ecosystem map of client needs and gaps in needs.

·        Support with front-desk administrative duties (answering phone calls and directing to appropriate personnel) when coverage is needed.

·        Prepare reports and paperwork for Preventive Services Supervisor and Director.

·        Take notes during PPRS meetings.

Quality Assurance, Communication and Documentation

·        Collaborate across team by working with program leadership to implement data driven strategies to their programs, as required by evolving programmatic or reporting needs.

·        Complete all documents required by ACS in a timely manner and in compliance with ACS’ Preventive Services Quality Assurance Standards and Indicators as well as with OCFS’ Preventive Services Practice Guidance Manual.

·        Obtain and maintain collateral contacts with all other service providers including school and medical reports on a regular basis.

·        Comply with all data entry requirements for database systems inputting information in a timely manner (PROMIS, Connections, Apricot, etc.).

·        Compile and organize appropriate client intake paperwork, surveys, and forms. Maintain casefiles, database entry, and record keeping in compliance with ACS, OCFS, and AAFSC requirements in alignment with the Solutions Based Counseling Casework Model guidelines (as needed).

·        Appropriately follow incident reporting procedures (as needed).

·        Maintain professional relationships with ACS personnel as well as other service providers and staff.

·        Regularly collaborate and communicate with PPRS staff by responding to emails, maintaining an up-to-date outlook calendar, participating in supervision meetings, and scheduling office days.

Ambassador & Champion

·        Every AAFSC team member serves as an ambassador of the organization and champion of AAFSC’s mission, vision and values. This includes the following:

  • Cultivate relationships on behalf of and in support of the organization in partnership with Senior Leadership and the Resource Development team. This includes being sensitive to and aware of others, providing every client, partner and participant with high- quality service, professional communication, and follow through, and always keeping Senior Leadership and the Resource Development team aware of any opportunities, challenges, or updates.
  • All team members are expected to support the Resource Development team with any requests in a timely manner, including, but not limited to: grant applications, reports, attendance at meetings, hearings, or other events, and sharing of AAFSC social media, flyers, and other externally-facing communications.
  • Always act with integrity, positivity, dedication, and professionalism within the office and externally. This includes, but is not limited to, email communication, verbal communication, communication with colleagues and peers, communication with clients, or communication with external partners or agencies.

Other Duties and Responsibilities

·        Participate in AAFSC meetings and internal and external trainings (mandated reporter, safety and risk, etc.).

·        Assist in preparation for city and/or other agency audits.

·        Perform other duties assigned by Preventive Services Supervisor and Director.


·        Bachelor’s degree required.

·        Two years of experience in child welfare and family services preferred.

·        Familiarity with using PROMIS and Connections.

·        Strong writing and communication skills required.

·        Excellent organizational, time-management, follow-up, and administrative skills with attention to detail.

·        Self-starter with the ability to work independently, and as a part of a team, in a fast-paced deadline-driven environment.

·        Bilingual fluency in English as well as one of the following languages is a plus: Arabic, Urdu, Bangla/Bengali, or another language.

·        U.S. work authorization is required. 


  • Generous PTO package including: 12 paid holidays, 12 safe & sick days, and 5 floating holidays annually. Additional accrued vacation time based on tenure.
  • 100% employer paid medical insurance for employee only coverage
  • Vision and Dental coverage
  • Free, confidential mental health counselor for employee use
  • Professional development opportunities
  • Pre-tax commuter benefits account
  • Aflac voluntary coverage
  • 403b with employer match following waiting period
  • Advancement and growth prospects including supervision for licensure hours and certifications in evidence-based models

We are an equal opportunity employer that values diversity at all levels. All individuals are encouraged to apply.

Arab American Family Support Center is an EEO employer - M/F/Vets/Disabled
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