Service Writer

Westchester Tractor, Inc. is a fast-paced construction equipment company looking to hire motivated individuals. As a family-oriented company, we treat our employees and customers like family.

The Service Writer’s primary objective is to handle customer calls and create and bill out work tickets for the service department. This position helps to ensure that the Service Department is run in the most effective manner and in accordance with company principles. The main responsibility of this position is to be the intermediary between customers and the service manager.

RESPONSIBILITIES:

• Monitor mechanics’ performance and seek opportunities to improve processes, procedures, or best practices of doing business.
• Coordinate and supervise of the overall delivery of quality performance by service technicians, drivers, and service associates
• Ensure a safe working environment.
  
• Provide superior service to each customer
• Keeps records of work hours and parts utilized and work performed for each service call.
• Reviews customer requests for service to ascertain cause for service request, type of malfunction, and customer address.
• Performs all other duties as assigned.

QUALIFICATIONS:

• Service and maintenance experience
• Must be highly self-motivated
• Excellent customer service with both oral and written communication skills.
• Basic understanding of business management
• Leadership skills
• The ability to multitask
• Basic computer skills particularly with Microsoft Excel.

Physical Requirements:

• Lift/carry up to 30 lbs
• Sit for extended periods of time.
• Frequent communication by phone or e-mail with employees, customers and vendors
• Working conditions may be indoor and/or outdoor.
• Noise level may be loud at times.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Job Type: Full-time

Experience:

• Microsoft Excel
• Service & Maintenance

License:

• clean drivers (Required)

Work authorization:

• United States (Required)

Compensation package based on experience and qualifications.

Additional Compensation:

• Bonuses

Benefits:

• Health insurance
• Dental insurance
• Vision insurance
• Retirement plan 401K
• Paid time off

Schedule:

• Monday to Friday 8AM to 4:30PM