Technical Writer - Manufacturing

Job Summary:

The Technical Writer evaluates and analyzes complex, technical information and creates easy-to-understand user content and product documentation to increase product clarity, performance, and usability.

 Essential Job Duties:

• Develop comprehensive documentation that meets organizational standards.
• Obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging content.
• Write user-friendly content that meets the needs of the target audience, turning insights language that sets our users up for success.
• Develop and maintain detailed databases of appropriate reference materials, including research, usability tests, and design specifications.
• Evaluate current content and develop innovative approaches for improvement.
• Research, outline, write, and edit new and existing content, including product operations manuals, work instructions, technical articles/case studies, and more by working closely with various departments to understand project requirements.
• Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation.
• Work with development and support leads to identify all documentation repositories, revise and edit, and determine the best solution for data compilation and centralized storage.
• Research, create, and maintain information architecture templates that uphold organizational and legal standards, and allow for easy data migration.
• Develop content in alternative media forms for maximum usability, with a consistent and cohesive voice across all documentation.

Minimum Qualification Standards:

• Bachelor’s degree in relevant technical field.
• 2-4 years’ industry experience as a technical writer.
• Proven ability to quickly learn and understand complex topics.
• Previous experience writing documentation and procedural materials for multiple audiences.
• Superior written and verbal communication skills, with a keen eye for detail.
• Experience working with engineering to improve user experience: design, UI, and help refine content and create visuals and diagrams for technical support content.

Preferred Qualifications:

• Proven ability to handle multiple projects simultaneously with changing priorities.
• Excellent attention to detail.
• Ability to work with different groups to achieve company objectives.
• Analytical ability to gather, manage, and summarize data, find solutions to various problems, and prioritize work.
• Ability to clearly and concisely communicate verbally and in writing.
• Experience using XML tools to create documentation
• Bilingual

Knowledge, Skills, and Abilities:

• Superb writing and verbal communications skills, work with minimal supervision, good organizational skills, detail oriented, ability to prioritize and meet deadlines.

Equipment, Machines and Software Used:

• This position requires the regular use of a personal computer, printer, copier, and multi-line telephone.  Computer proficiency in Microsoft Office including Word, Outlook and PowerPoint.

Mental and Physical Requirements:

• Close mental and visual attention required to perform work dealing primarily with preparing and analyzing data and figures, using a computer terminal, and reading.
• The employee is regularly required to sit, stand, walk, use hands to finger, grasp, talk, hear and perform repetitive motions. 
• Ability to exert up to 50 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

 Environmental Conditions:

There is no exposure to adverse environmental conditions.  Work is performed in a typical office work environment.