Do you love helping people? Are you enthusiastic about “the customer experience”? If this is you and you like talking on the phone then boy do we have the job for you!
Who is SML?
We are a moving services company that helps the masses to find the best, most cost-effective way to move their items from one location to another. We pride ourselves on providing the very best customer experience and exceptional moving services. We serve all of the lower 48 states and we do it all from our corporate headquarters in North Richland Hills, TX. We also have awesome partners like Penske Truck Rental, CubeSmart Self Storage and more. We make moving simple and fun and we’ve been doing it since 2007!!
So what’s the job?
SML is looking for a new team member to join our great team of Move Coordinators who assist our customers in building out a custom moving solution that meets their specific needs. We are a great place to work according to 9 out of 10 SML employees…errr…9 out of 9 as of this job posting.
If you want to work for a fun company that keeps its people as its primary focus and you can do the stuff listed below really well, then we’d love to talk to you
Key Purpose: Evaluate customer service calls, email or chat sessions to determine how well the Representative conducted themselves using established quality and excellence standards Participate in creating talent development goals and determine if Representatives follow regulatory and compliance guidelines Identify common gaps/trends across a team or location, then provide recommendations on how to close gaps by working with Training and Operations teams
It’s also important that you are familiar with…
- Microsoft Office Suite (Word, Excel, Outlook)
- Proficiency with computer and various software systems (such as InContact)
- Having fun AT WORK!!!
Benefits including health, dental, vision, 401K, PTO and more!
· More fun stuff but we’re out of room
Also, we are an equal opportunity employer, so we do not discriminate for any reason. We look forward to meeting you soon!
If you are interested – and we sure hope you are if you are still reading, then send us your resume and cover letter (cover letter is required and fun, so don’t copy and paste…tell us why this job sounds like a good fit for you). Also please complete the online DISC assessment and include a copy of your completed results with your resume and cover letter.
Simple Movers is an EEO employer - M/F/Vets/Disabled