Implementation Support

Netchex Covington, LA
Position Summary:
Supports the Implementation Project Leads in the conversion of new clients to Netchex. Assists in completing tasks/projects received from existing clients and assists in the collection and entering of company and employee data into the Netchex system. Accountable and responsible for all aspects of the Netchex quality service model that new and existing clients expect at Netchex.
Supervisory/Managerial Responsibilities:
This position has no direct supervisory responsibilities.
Essential Functions:
 New company set up-accurately enters data, including but not limited to, employee demographic data, balances, deductions, PTO, GL accounts, direct deposits, payroll schedules
 Organizes and files documents and folders for Netchex clients
 Verifies data entered by other Netchex associates
 Assists other departments in the completion of projects based on client/business needs
 Establishes and maintains a positive working relationship with clients, agencies, and coworkers to promote a quality service image
 Assists with gathering pertinent information from clients
 Performs other work-related duties as assigned
Job Specifications:
Associate's degree or equivalent from two-year college or technical school, or three or more years of office-related experience and/or training, or equivalent combination of education and experience. A college degree is highly preferred.
 Prior experience in the payroll, financial and/or service industry
 MS Office, data entry and office equipment (i.e. telephone, headset, 10-key or calculator, PC, FAX machine, photocopier, scanner)
 Customer service, and problem resolution
Success Factors/Job Competencies:
 Excellent organizational, planning, interpersonal and prioritization skills
 Excellent written and verbal communication skills
 Accurate data entry abilities
 Ability to multi-task and prioritize
Performance Standards:
 Accuracy of data input
 Deadline timeliness
 High level of customer service excellence and client satisfaction
 Implementation Manager’s evaluation
Physical Demands and Work Environment:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.
While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or finger, handle, or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance, and stoop, kneel, crouch, or crawl.
The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.
The noise level in the work environment is usually moderate.
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills aptitudes and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills or abilities. This document does not create an employment contract, implied or otherwise, other than an “at-will” relationship.
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