Front Desk Supervisor - Prince Resort


Come join the Prince Resort Family!

Qualifications for Front Desk Supervisor

  • High School Diploma required
  • 2 years of previous front desk & minimum 1 year customer supervisor experience required
  • Excellent leadership, management, and team building skills
  • Must have strong verbal and written communication skills
  • Proficient computer skills
  • Ability to multitask, prioritize, and manage time

Job Duties for Front Desk Supervisor 

The person in this position reports directly to the Front Desk Manager and is responsible for  managing front desk operations. This involves coordinating the activities of the reservations, front desk and summer activities (seasonal). Partners with other department heads to ensure that all guest needs and concerns are properly addressed. Participate in business planning and review activities to ensure the financial wellbeing of the Front Desk.

Provide leadership to front desk employees; schedule and conduct training; prepare and communicate performance expectations of resort management and guests; Assign duties and observe performances to ensure adherence to Hotel policies; conduct periodic feedback and performance review sessions; establish employee recognition rewards/events; and when necessary, take disciplinary actions. Resolve front desk discrepancies (financial, reservation, etc). Orders and track vouchers/show attractions.

Work with guests to resolve problems by suggesting and applying mutually agreeable solutions. Assist guests in making, changing, and canceling reservations. Register guests into and out of resort. Provide information in person and by telephone regarding resort services. Work directly with Housekeeping and Engineering to ensure that all guest requests are met in a timely and correct fashion.  Attends regular staff meetings and perform special projects as needed by Front Desk Manager.

 Benefit Package for Full-time Team Members:

  • Medical Insurance
  • Vision, Dental, Disability, Life, Accident, Critical Illness Insurance
  • Paid Vacation
  • Bereavement leave
  • Referral Bonus Program
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