General Manager - Moxy Charlotte

We’re seeking a bold, energetic leader to take the helm as General Manager of our Moxy hotel—someone who thrives on creating memorable guest experiences, building high-performing teams, and bringing a vibrant, social atmosphere to life. This isn’t your traditional hotel leadership role; Moxy is all about personality, style, and connection. The ideal candidate is equal parts operational expert and culture driver, with a passion for hospitality that shows up in every guest interaction and team engagement. If you’re ready to lead a dynamic property where fun meets performance and innovation drives results, we want to hear from you.

Responsibilities:

• Lead all aspects of hotel operations, including Front Office, Food & Beverage, Housekeeping, Maintenance, and Sales, ensuring alignment with brand standards and company expectations
• Champion the Moxy brand experience by creating a vibrant, social, and guest-centric atmosphere that drives satisfaction and loyalty
• Recruit, develop, and retain a high-performing team; foster an engaging culture built on accountability, creativity, and fun
• Drive financial performance by managing budgets, forecasting revenue, controlling costs, and maximizing profitability across all departments
• Actively engage with guests, resolve concerns in real time, and ensure service recovery exceeds expectations
• Oversee the Food & Beverage program, ensuring quality, consistency, and a lively social environment reflective of the Moxy concept
• Partner with Sales and Marketing to implement strategies that increase occupancy, RevPAR, and overall market share
• Ensure compliance with all company policies, brand standards, and local, state, and federal regulations
• Analyze operational and financial reports to identify trends, opportunities, and areas for improvement
• Maintain the physical asset through proactive maintenance planning and capital improvement oversight
• Build strong relationships with ownership, vendors, and the local community to support business growth and brand presence
• Lead by example in delivering exceptional service, maintaining high visibility with both guests and team members

Qualifications:

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 5-7 years of hotel management experience, with at least 3 years in a General Manager role.
• Proven experience in successfully opening and managing a hotel property.
• Strong leadership and team management skills, with the ability to inspire and motivate staff.
• Exceptional financial acumen, with experience managing budgets, forecasting, and cost control.
• Excellent communication and interpersonal skills, with a focus on guest satisfaction and relationship building.
• Ability to work under pressure and manage multiple priorities in a fast-paced environment.
• Knowledge of hotel management software and systems.

Benefits:

• Competitive salary and performance-based bonuses.
• Comprehensive benefits package, including health insurance, retirement plan, and paid time off.