Retail Associate Manager (Athens, TX)


You’re a born leader. You know how to inspire people and bring out the best in them. You’re exactly the person we’re looking for. In this role, you’ll partner with the Store Manager to lead and develop your team as you make great things happen for your customers.

The experience you’ll bring:

  • It’s up to you to infuse every Mobile Expert with a serious passion for our products and our mission
  • You lead by example being the top or one of the top performers in the store in all or most metrics
  • No one likes to wait, and you make sure that customer wait times are as low as they can be
  • You stay current on all our products, services, and promotions, and help your team do likewise
  • You also help with developing your store team through ongoing coaching and recognition
  • You love sales and a majority of your job will involve leading by example and showing what doing it right looks like
  • Finally, you’ll help in making sure the store always looks its best

What you’ll do in your role:

  • Assist in managing daily sales operations to deliver an outstanding retail experience that improves customer loyalty
  • Work together with Store Manager to complete all duties necessary in running of the retail store
  • Cash management
  • Inventory management
  • Store merchandising
  • Assist in training store employees on all TCC and T-Mobile sales processes and procedures
  • Act as point of contact for all employee and customer issues when manager is off duty
  • Offer the epitome of customer service verified through Medallia surveys
  • Execute all TCC non negotiables
  • Greet every customer with a Smile, walk to the door, introduce yourself and warm welcome
  • Follow TCC sales process for all new and existing customers (including NBA for existing)
  • Ask for a referral every time and walk the customer to the door upon completion of the visit
  • Build customer loyalty by providing prompt and exceptional sales and post-sale service including follow up calls
  • Ensure customer concerns are resolved with urgency and good judgment
  • Drive the sales of products and services by achieving or exceeding sales targets
  • Stay knowledgeable about our products, services, promotions, and policies
  • Participate in social media and various methods in driving customers to our stores
  • Utilize account look up methods with every existing customer
  • Assist in merchandising, SSE tool and planogram as well as store cleanliness duties
  • Achieve personal sales quotas

The benefits you’ll receive:

  • Hourly Pay Rate: negotiable based on experience
  • Eligible for 401k with 4% match and medical benefits (Vesting and stipulations apply)
  • Potential of OT as business needs arise with Leadership approval
  • Monthly sales commissions (both individual and team driven)
  • Periodic sales spiff
THE CUSTOMER CENTER MANAGEMENT, INC is an EEO employer - M/F/Vets/Disabled
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