Founded in 1965 as part of the War on Poverty, Worcester Community Action Council (WCAC) is one of 1,000 community action agencies across the U.S. and 23 in Massachusetts created to address disparities throughout the nation.
Our values of advancing equitable access, elevating all voices, and partnering with people are embedded in the role we play as the federally designated anti-poverty agency for Central and South-Central Massachusetts. WCAC embodies service to the community through our Mission: Helping people move to economic self-sufficiency through programs, partnerships, and advocacy.
Our vision is to break the cycle of poverty one neighbor at a time. Through safety-net services and asset building solutions, WCAC creates economic mobility opportunities for tens of thousands of people annually through programs such as energy assistance, early education and care, financial empowerment, positive youth development, and career pathways.
WCAC has contracts with the Department of Energy (DOE) and the major local utility companies to install energy conservation measures in low-income homes throughout Central and Southern Worcester County. Each home receives an in-depth inspection by a certified energy auditor to assess conservation needs and the safety and efficiency of the primary heating system. Areas needing improvement are rectified if the home and the occupant meet the criteria of one or more programs.
WCAC's Energy Efficiency
team is looking for a full time Heating Systems Specialist to assist with the evaluation and
coordination of existing heating systems replacements through funded programs to
include retrofitting existing oil, gas, or electric resistance heating systems
for energy efficiency upgrades and emergency repairs and installs.
WCAC is committed to being a responsible and inclusive partner through strong collaboration and a shared client perspective. We are committed to advocating for policies that create equitable access to education, health, social, and economic systems. We are committed to a workplace culture with a shared passion for our mission that promotes teamwork, respect, and the opportunity to make a difference. WCAC offers a competitive salary and excellent benefit package including health, dental, vision, life, 403(b) retirement plan with Agency contribution, flexible spending account, paid holidays, vacation, personal and sick time.
School Diploma or HiSET equivalent required. Associate’s or Bachelor’s degree a
or certificates in HVAC/R courses a plus.
knowledge of the kinds of heating systems commonly found in regional housing
in the conservation or energy efficiency field.
written and verbal communication skills.
analytical and problems solving ability, including practical math skills. Ability
to specify and determine heating system repairs, measure homes for heat load
calculation and accurately determine sq. footage.
provide excellent customer service and work cooperatively and effectively with
a diverse population.
technology skills, knowledge of Microsoft Office and ability to quickly master
proprietary software programs.
Certification or Documentation:
driver’s license and reliable transportation.
to pass Accurate Background Check required by funders.
- Attain the knowledge of the technical aspects of Air
Source Heat Pump (ASHP), Minisplit’s or Ducted ASHP. Oil and gas boilers,
forced hot water, forced warm air, and steam. Ability to attend all required
Utility and Heating Emergency Assistance Retrofit Task Weatherization Assistance
Program (HEARTWAP) technical trainings.
- Become fully knowledgeable in all Utility, HEARTWAP
and Agency procedures and guidelines, especially with the HEARTWAP Program
Guidance published by the DHCD Office of Energy Conservation.
- Perform Heating System Assessments in accordance
with HEARTWAP and Utility Program regulations for homes in the WCAC service
- Evaluate, accurately measure, and assess the scope
of necessary heating system repairs or replacements.
- Evaluate residential homes for ASHP conversions.
- Develop detailed and accurate work orders and job
specifications taking special care to note all unique circumstances and proper
head placement for ASHPs.
- Provide education about all HEARTWAP and Utility
sponsored program recipients.
- Assist in all aspects of the Utility and HEARTWAP
Program, including marketing and necessary outreach functions associated with
the Energy Programs and Utility sponsored programs such as getting signatures
on Landlord/ Tenant Agreements, permission to install forms and landlord
approval of work orders which will lead to the successful attainment of all
program goals and quotas.
- Participate in HEARTWAP and Utilities
Sub-Contractor’s bidding process.
- Work with Heating Program Manager to assign work to
HEARTWAP and Utility subcontractors and meet with sub-contractors as needed to
discuss the work orders and job specifications for the individual homes.
- Perform initial customer and contractor site visit
and go over job details for all ASHP/Mini Split installs.
- Work with Heating Program Manager to verify work
during In Process visits with contractors for All ASHP/ Mini split installs.
- Mediate Utility and HEARTWAP contractor disputes to
the client’s satisfaction whenever possible.
- Perform a quality control inspection of all work
performed by sub-contractors and to ensure that all work meets acceptable
quality standards and state codes for all measures.
Send cover letter and resume
specifying position via email to firstname.lastname@example.org
or to the Human Resource Department, Worcester Community Action Council, 484
Main St, #200, Worcester, MA 01608.
Worcester Community Action Council, Inc. is committed
to a policy of equal employment opportunity to all qualified employees and
applicants for employment without regard to race, color, sex, age, national
origin, religion, physical or mental disability, pregnancy or pregnancy related
condition, sexual orientation, gender identification, genetic information,
membership in the uniformed services or any other classification which is
protected under state or federal law.