Client Service Representative

Montreal, Quebec Full-time

Doing business to business, person to person. Payworks is a leading workforce management solutions provider and multi-year winner of the Canada’s Best Managed Companies program. We are proud to be Canadian owned and operated, committed to developing world-class products and providing a progressive workplace culture where Doing Right by People is our purpose.

With clients of all sizes from coast to coast and more than 300 employees, we currently have an exciting opportunity on our Service team for the right candidate. Because when it comes to great people, there’s always room for one more.

DOING RIGHT BY PEOPLE – IT’S WHAT WE DO

The Client Service Representative collaborates with clients to manage their payroll using the Payworks product and provides support in response to their needs. As part of the Service team, the Client Service Representative will use their communication, attention to detail and problem-solving abilities to create long-lasting relationships with our clients. The successful candidate will be an empathetic, dynamic and energetic individual who is able to effectively manage client expectations, as well as provide a high level of client care and support when responding to client enquires.

WHY YOU SHOULD CHOOSE PAYWORKS
  • Comprehensive employer paid benefits for you and your family and excellent pension plan with employer contributions.
  • Plenty of professional development opportunities.
  • Community-minded culture – Receive two paid days per year to volunteer and lots of opportunity to “Pay it Forward”. 
  • Time and flexibility to meet your needs – Hybrid work model with flexible work options, plus 3 weeks vacation to start, flex time and parental leave benefits.
  • Cool perks – Annual wellness subsidy, Costco membership, fun office environment and events, regularly scheduled fitness classes, and more!
PROVIDE AN EXCEPTIONAL CLIENT EXPERIENCE – IT’S WHAT YOU’LL DO
  • Build client relationships – Payworks takes pride in delivering superior client service to businesses across Canada. You will provide advice and guidance on our product and payroll legislation through our dedicated service model as well as uncover client needs using effective probing techniques, active listening and communication skills.
  • Work with a team – In addition to assuming full responsibility and ownership of French and English incoming client calls, e-mails or projects you will be part of a bigger picture in order to ensure complete client satisfaction while receiving full support from your leader and colleagues.
  • Make great products even better – You will identify, recommend or refer any issues or opportunities which arise from client queries to the appropriate internal team, optimizing our client retention and user experience.
  • Enhance your career – We are committed to providing opportunities for personal growth and development that encourage our people to excel and make a real difference throughout their career journey. We will provide a solid training experience to set you up for success!
WHAT YOU’LL NEED TO SUCCEED
  • Fluency in both official languages (French/English), with the ability to communicate effectively to produce succinct explanation and correspondence in both languages. 
  • Completion of the CPA and Certified Payroll Practitioner Level 1 course would be considered an asset.
  • Communication skills; probing, active listening, writing, and verbal communication.
  • Strong analytical and organizational skills.
  • Possess technical and logical problem-solving abilities.
  • Working knowledge of Microsoft Excel, Word, Internet and Email and strong desktop PC skills.
  • Previous bilingual customer service experience would be an asset.

We are proud to support a Flexible Work Plan that allows employees, in collaboration with their leader, to choose the work location that best suits their work and lifestyle. The Client Service Representative reports into the Payworks office, however has the option to work remotely, in the office or on a hybrid work model. Individuals working in the office and/or conducting in-person business operations must be fully vaccinated. Anyone unable to obtain a COVID-19 vaccine for a reason related to a protected ground set out in applicable provincial Human Rights Legislation may request an accommodation.

Payworks is committed to providing an inclusive, accessible environment, and collaborating with employees, clients and guests to identify and effectively remove barriers, in a manner that respects the principles of independence, dignity, integration, reasonable accommodation and equal opportunity. Payworks welcomes and encourages applications from all persons. Individuals applying for employment with Payworks may request accommodations at all stages of recruitment and employment from Human Resources.

Please visit our careers page to see more job opportunities.

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