IT Technical Support Specialist

Job Description

·         Works directly with end-users in office and manufacturing plant environment to assess and document their technical or system-related issues and requests and tracks them to resolution.

·         Support manufacturing personnel and operations with technical questions and issues.

·         Escalate issues as needed, and work directly with internal teams, vendors, and managed service providers as required.

·         Provide training and guidance to users on applications, systems, and other IT related topics.

·         Gathers and documents details for technical inquires, problems, and change requests.

·         Responsible for maintaining our inventory of IT hardware and software assets.

·         Assist in replacing and configuring IT components as needed in office and plant warehouse.

·         Assist with application configuration, data analysis and process improvement projects as needed.

Requirements

·         A bachelor's degree in computer science or related technical field is preferred

·         1-3 years previous or IT work experience in IT, or related technical function.

·         Must be passionate about providing an excellent service experience and helping others.

·         Excellent verbal and written communication skills.

·         Highly analytical, able to troubleshoot complex technical issues independently.

·         Knowledge of Windows operating systems, network environments, security configurations, and group policy management.

·         Must be comfortable working with and supporting wide range of technologies.

·         Must have great attention to detail.

Highly Desired but not required

Experience with ITIL/ITSM or COBIT frameworks

Certifications in ITIL, CISA, CISM, CISSP.

Verbal Spanish Language proficiency is great advantage.

Experience with the Fenestration, Manufacturing or Logistics Industry a plus