Works directly with end-users in office and
manufacturing plant environment to assess and document their technical or
system-related issues and requests and tracks them to resolution.
Support manufacturing personnel and operations
with technical questions and issues.
Escalate issues as needed, and work directly
with internal teams, vendors, and managed service providers as required.
Provide training and guidance to users on
applications, systems, and other IT related topics.
Gathers and documents details for technical
inquires, problems, and change requests.
Responsible for maintaining our inventory of IT
hardware and software assets.
Assist in replacing and configuring IT
components as needed in office and plant warehouse.
Assist with application configuration, data
analysis and process improvement projects as needed.
A bachelor's degree in computer science or
related technical field is preferred
1-3 years previous or IT work experience in IT,
or related technical function.
Must be passionate about providing an excellent
service experience and helping others.
Excellent verbal and written communication
Highly analytical, able to troubleshoot complex
technical issues independently.
Knowledge of Windows operating systems, network
environments, security configurations, and group policy management.
Must be comfortable working with and supporting
wide range of technologies.
Must have great attention to detail.
Highly Desired but not required
Experience with ITIL/ITSM or COBIT frameworks
Certifications in ITIL, CISA, CISM, CISSP.
Verbal Spanish Language proficiency is great advantage.
Experience with the Fenestration, Manufacturing or Logistics
Industry a plus