Shelter Support Worker

The Mustard Seed Edmonton, AB

We are looking for shelter support workers during this pandemic! The Mustard Seed has opened a number of temporary shelters and isolation centres to accommodate our community participants during this pandemic. With the growing cases, our demand has increased and we will be developing our services even more to better serve our guests. We are operating overnight and 24/7 shelters and are looking for staff for both.

We are looking for candidates who are:

  • passionate about our Christian ministry
  • able and willing to work overnight shifts, evening shifts, early morning shifts and/or day shifts
  • experienced with frontline work
  • empathetic and compassionate
  • able to de-escalate high stress interactions with clients 

Position Type: Fixed term until March, both part time and full time hours available
Schedule: between 4 and 10 hour shifts, up to 5 days a week
Reporting to: Various shelter supervisors
Location: Various sites including Edmonton Convention Centre, Southside Shelter and others
Number of Positions to Fill: 10 - 15


  • As the first point of contact for participants seeking shelter, support the dignity of participants by seeking to identify their needs in a respectful manner
  • Encourage participants to seek resources and services that support them in achieving their goals
  • Be a supportive and proactive team-mate to fellow support staff and volunteers
  • Enforce participant suspensions when necessary
  • Ability to respond quickly to individuals in crisis, including but not limited to physical or mental health concerns, anger and aggression, and interpersonal crises. The worker must identify the crisis, minimize the harm to the individual and others, use de-escalation skills and assist the individual to explore healthy options
  • Use initiative to assess situations and make appropriate decisions to support participants
  • Provide and maintain a safe, clean environment for respite, for up to 40 adult participants
  • Manage conflict and provide crisis intervention as required
  • Participate in all staff training (e.g. First Aid, SafeTALK, NVCI) and attend regular general meetings and support meetings with supervisor
  • Collect data and maintain accurate records, including incident reports
  • Respect proper boundaries with participants


  • 1 year of experience working with a marginalized population
  • Must be able and willing to work overnight shifts
  • Experience working within the culture of the inner city and/or with the less fortunate
  • A demonstrated passion to be involved in ending homelessness in Alberta is essential
  • Follow organizational protocols of front-line programs to completion
  • Able to multi-task and demonstrate organizational skills with shifting priorities
  • Experience working in a volunteer-based organization is considered an asset
  • Strong communication (written and verbal) and conflict resolution skills
  • Customer service experience an asset
  • A self-starter with the ability to work in a cross-functional team
  • Desire to serve in a Christian street ministry
  • Strong desire to work with a marginalized and vulnerable population


  • The position will require ongoing compassionate care, frequent manual labor, conflict resolution and organizational ability
  • This position is often fast-paced, and requires moderate amount of mental effort to analyze information and problem solve
  • This position requires varied mental and emotional effort, must be able to respond appropriately to intense situations, provide conflict resolution, work directly with clients at risk
  • This position requires the training and use of two-way radio communications and MS Office based programs
  • This position requires the ability to lift up to 50 lbs. Periods of standing, walking, indoors and outdoors


  • An Employment Background Check is required for all positions at The Mustard Seed
  • As The Mustard Seed is a Christian ministry, we require our employees to agree to respect and not detract from The Mustard Seed’s Employment Values during their employment at The Mustard Seed.
  • Must have legal authorization to work in Canada on a full-time basis for anyone other than current employer


  • Your privacy is important to us. The information we collect is used solely for consideration for employment.
  • We thank all candidates for their interest, however, only those candidates selected for an interview will be contacted. The Mustard Seed reserves the right to amend job advertisements. No phone calls please.
  • Please visit our careers page to see more job opportunities.
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