Refrigerative Supply Limited is a wholesale distributor of equipment
and parts to the HVAC & Refrigeration trade. Founded in 1945, we have been
serving Western Canada through 15 branches and pride ourselves on having
exceptional customer service, knowledgeable staff, and a well-stocked
Scope of the position
Branch Administrator is responsible for assisting
Branch Manager in all aspects of administration, inventory control, daily cash
reports, bank deposits and warranty claims in conjunction with head-office
team. The position also assists sales and warehouse staff during busy periods.
Duties and Responsibilities
Sales & Warehouse
Follow up on customer inquiries such
as duplicate billing, backorders, etc.
Answer incoming calls and enter
customer orders during busy times.
Provide administrative support to warehouse
including receiving products during busy times.
Resolve supplier receiving issues or discrepancies.
Provide support to all branch staff in
the use of P21 warehouse & sales functions including training new hires.
Check and file packing slips including
identifying shipping errors if any.
Notify purchasing agent or handle supplier
Prepare freight claims.
Investigate inventory issues and
assist in branch inventory clean-up.
Assist in preparation and organization
of annual inventory count.
Participate in annual inventory count.
Oversee stock adjustments.
Close Moneris terminals and balance
cash reports on a daily basis.
Prepare and reconcile bank
deposits and take to the bank.
Take customer credit card payments
over the phone, process transactions on-line and forward receipts to the credit
Handle customer account inquiries such
as invoice copies, shortages, payments etc.
Maintain warranty book and warranty
Act as a liaison between sales staff
and head-office when dealing with warranty inquiries.
Handle incoming mail by stamping and
Order office stationery, coffee
supplies & Moneris paper.
Order food/prepare training room
for customer functions/seminar training.
Assist head office staff with
Deliver superior customer service.
Able to handle difficult customers
with diplomacy and tact.
Capable of following written
instructions and documented procedures.
Understands basic inventory,
warehousing and stocking procedures.
Accuracy and attention to detail.
Basic computer/keyboarding skills.
Problem-solving and analytical ability.
Motivated self-starter, comfortable in
Demonstrated integrity and ethical
Effective listening, communication
(verbal and written), and negotiating skills.
Judgment and decision-making ability.
Team player who works productively
with wide range of people.
Superior organizational skills.
Experience in an administrative role.
Education: High school diploma
Experience: Minimum 2 years’
Not just a
job, a career opportunity!
the air conditioning, refrigeration, and heating sectors for more than 75 years, we know that talented people are essential to maintaining our success in
the future. Refrigerative Supply Limited provides an environment where
employees leverage their skills, talents, experience, and interests to grow
professionally and build rewarding careers.
Refrigerative Supply Limited is an equal opportunities employer. We would like
to thank all applicants for their interest; however, only those selected will