Performs a range of basic office support
activities for the pain clinic, such as answering phones and directing calls,
greeting and directing visitors, answering questions, and performing routine
clerical, data entry, and/or word processing work as assigned.
telephones, routes calls, takes messages, and provides general
information; greets and directs patients; answers routine inquiries;
maintains a log of inquiries as required.
appointments into the scheduling system using the appropriate process for
differing treatments and patients.
- Schedules or
assist in scheduling patient appointments, physician and nursing staff,
meetings, and/or conferences, as appropriate to the position
- Opens and
routes incoming mail; distributes correspondence and other material to
clinic staff or Head Office.
- Performs a
variety of routine typing assignments as appropriate to the position; may
operate a personal computer to draft basic correspondence, enter data, and
print letters, labels, reports, and/or other materials; types and mails
- Copies and/or
duplicates materials as requested; may oversee the day-to-day operation of
the copy machine; may prepare and transmit facsimiles for the unit.
maintains, processes, and/or updates files, records, and/or other
- Ensures test
results and risk assessments are entered into the system within the week
received. (UDT, ORT)
- May perform
specialized services of a routine clerical/administrative nature in strict
accordance with established procedural guidelines, as appropriate to the
position. One example would be to process dictated notes from physicians per policy with the
provider and files all consult notes into patient charts.
- Orders, stock,
and distribute office and medical supplies.
- May run
various routine errands, as required, for the clinic.
miscellaneous job-related duties as assigned.
education: Graduate of Medical Office Administration program
- Minimum 2 years
of MOA experience
knowledge and use of Computers (Word, Excel, Email)
Experience with Telus PS Suite (EMR) is considered an asset
- Strong word
processing and/or data entry skills
written and verbal communication skills
- Ability to understand
and follow specific instructions and procedures