JOB TITLE: Anti-Violence
Program Case Aide
EMPLOYMENT TYPE: Full-time
REPORTS TO: Anti-Violence
The Arab-American Family Support Center (AAFSC) is a non-profit,
non-sectarian organization established in 1994 to provide culturally and
linguistically competent, trauma-informed social services. Across our eight
locations, we empower immigrants and refugees with the tools they need to
successfully acclimate to the world around them and become active participants
in the community. While we support anyone who walks through our doors, over
nearly 27 years, we have developed expertise in serving the Arab, Middle
Eastern, Muslim, and South Asian (AMEMSA) immigrant and refugee communities.
AAFSC works across four priority areas—Promote, Get Ready,
Prevent, and Communicate—to achieve our ultimate goal of strengthening
families. AAFSC promotes mental and physical wellbeing, food security, healthy
relationships, and family reunification. We get our families ready to succeed,
work, and lead productive lives. We prevent domestic violence, child abuse, and
neglect by counseling families, offering case management services to victims of
violence, and cultivating healthy relationship skills in young people. Finally,
AAFSC communicates the needs of the marginalized, amplifying their voices for
Anti-Violence Program Case Aide provides administrative support to the
Anti-Violence Program, including information and referrals for clients. The
Case Aide’s responsibilities include performing administrative tasks, such as
reviewing case notes, maintaining case files, updating referral information,
and assisting with the upkeep of case records. A commitment to immigrant,
refugee, and low-income communities is essential for success in this role.
PRIMARY DUTIES &
database entries by Case Managers ensuring quality of notes,
completeness of documentation, and services conducted.
case notes to edit spelling and grammatical errors and content for best
case practice. Provide a feedback loop to Case Managers and the Directors
to ensure that quality issues are raised to the team, and continuous
improvement can occur in the note quality.
assigned by Director, assist Case Managers by making case contacts, obtaining
documentation for record-keeping, and support with the development and
follow-up on case plans (as needed).
case files and record keeping in compliance with funder & internal
standards, and all existing Federal, State and City laws.
Information & Referral
Answer incoming phone calls to provide information and referral service activities including
intake, assessment and referral.
excellent customer service.
advocacy for clients when needed by interacting with clients and human service
agencies resolving problems and providing information.
all relevant information for referrals through the appropriate mechanisms (e.g.
Internal Referral Form) and keep Case Managers and Program Director
updated with the progress on referrals made or information given to clients.
all data into Apricot as well as relevant government databases on a
in maintaining an accurate and through database consisting of community
written and verbal feedback to the supervisor on efforts & outcomes.
in the administration of surveys and other program assessments to establish an
ecosystem map of client needs and gaps in needs.
with front-desk administrative duties (answering phone calls and directing to
appropriate personnel) when coverage is needed.
reports and paperwork for Program Director.
notes during team meetings and maintain repository of notes & agendas.
Quality Assurance, Communication
Collaborate across the
team by working with program leadership to implement data driven
strategies to their programs, as required by evolving programmatic or reporting needs.
organizing appropriate client intake paperwork, surveys, and forms.
follow incident reporting procedures (as needed).
professional relationships with FJC personnel as well as other service
providers and staff.
collaborate and communicate with AAFSC staff by responding to emails, maintaining an up-to-date outlook calendar, participating in supervision meetings, and
supporting internal needs.
Ambassador & Champion
Every AAFSC team member serves as an ambassador of the organization and champion of
AAFSC’s mission, vision and values. This includes the following:
relationships on behalf of and in support of the organization in partnership
with Senior Leadership and the Resource Development team. This includes being
sensitive to and aware of others, providing every client, partner and
participant with high- quality service, professional communication, and follow
through, and always keeping Senior Leadership and the Resource Development team
aware of any opportunities, challenges, or updates.
team members are expected to support the Resource Development team with any
requests in a timely manner, including, but not limited to: grant applications,
reports, attendance at meetings, hearings, or other events, and sharing of
AAFSC social media, flyers, and other externally-facing communications.
act with integrity, positivity, dedication, and professionalism within the
office and externally. This includes, but is not limited to, email
communication, verbal communication, communication with colleagues and peers,
communication with clients, or communication with external partners or
Other Duties and
in AAFSC meetings and internal and external trainings.
in preparation for city and/or other agency program audits.
other duties assigned by Program Director.
BACKGROUND & POSITION
years of experience in social services preferred.
with using client databases and maintaining case files.
writing and communication skills required.
organizational, time-management, follow-up, and administrative skills with
attention to detail.
with the ability to work independently, and as a part of a team, in a
fast-paced deadline-driven environment.
fluency in English as well as one of the following languages is a plus: Arabic,
Urdu, Bangla/Bengali, or another language.
Proven ability to work independently and meet
Passion for AAFSC’s mission and vision.
Job contingent on pre-employment background check and
U.S. Work Authorization required.
We are an
equal opportunity employer that values diversity at all levels. All
individuals, regardless of personal characteristics, are encouraged to apply.
Arab American Family Support Center is an EEO employer - M/F/Vets/Disabled