GENERAL DUTIES AND RESPONSIBILITIES:
maintenance and server deployments in accordance with industry best practices.
the design, maintenance and support of all network equipment and associated
hardware or software. (LANs, WANs, SANS, Firewalls, Virtualization platforms
and associated systems.)
segmentation on internal and external systems and ensure operational efficiency
and security posture is maintained.
and maintain existing backup infrastructure.
create documentation to support new and existing processes.
sign offs are completed accurately and on time.
level knowledge support for escalated helpdesk support issues.
occasional on-call afterhours support as scheduled. Will remain generally
available to assist with all emergency issues.
vulnerability and patch management processes are executed or remediated in a
timely manner for all hardware and software systems.
for reporting and remediating end of life hardware and software on a yearly
11. Work closely
with vendors and advise of solutions to support business objectives.
12. Work with
supervisor and other IT staff to execute on strategic technology projects. Will
be required to make frequent suggestions for evaluating and improving current
systems and processes.
13. Follow all
change control request policies and procedures.
14. Keep knowledge
of IT technology current and remain informed on latest trends.
assigned compliance training in a timely manner and demonstrate ability to
apply training to their duties and responsibilities.
TRAINING, EXPERIENCE, AND EDUCATION:
A high school
diploma or equivalent with at least three years’ experience working in a
multi-server network environment demonstrating a working knowledge of
enterprise topologies including LANs; WANs; SANs/NAS; networking theory; and
working with Windows servers and desktops required.
excellent problem-solving skills and be able to quickly diagnose system
problems and implement solutions to restore functionality.
years’ experience with Cloud based applications such as Office 365, SharePoint,
Skype for Business, and Veeam.
knowledge of networking technologies, (LAN/WAN, Layer2/3, routers, switches,
firewalls, IPS, VPNs, VLANs, DHCP, DNS, FTP, IOS, ACLs) required.
experience with Active Directory is required.
experience with SAN technologies is preferred.
experience with VMware technology is preferred.
experience with Cisco firewall and IOS devices, including VLAN’s, routing and
10. Experience working
with and automating system patching using Ivanti, WSUS or SCCM patch management
11. Skilled in recommending
and applying security best practices throughout project lifecycle.
12. Skilled in
telecommunications and phone equipment support and troubleshooting.
knowledge of Office 365 and associated tools.
14. Knowledge of
IDS and NAC systems preferred.
15. Able to meet
deadlines and complete technical tasks under pressure.
interpersonal, verbal and communication skills; capable of training users in
applications and operating system fundamentals and writing basic documentation.
17. Proven ability
to work constructively and harmoniously with all levels of employees and
problem-solving skills and the ability to effectively contribute to a team
ability to analyze and solve technical problems pertaining to personal computer
and server hardware and software.
20. Must be able
to lift and maneuver 40 pounds.