Come join a
growing financial technology company that’s leading the marketplace in both the
marketing and servicing of credit cards!
Continental Finance Company specializes in credit card options for those
consumers with less than perfect credit. We are seeking a Process and Control
Analyst to support our Process and Control team.
The Process and Control Analyst is responsible for investigating and
resolving complex and sensitive service-related disputes involving credit card
consumers; and monitoring various functions within the company to ensure
consumer complaints/issues are handled appropriately and within specified
- Reviews reports daily to ensure proper call center procedures are
followed for credit card fee reversals, new card requests, application
documentation, credit limit increases and billing disputes.
- Documents non-compliant instances for correction by call center
- Reviews all processes within the company to ensure that all
Regulatory and Compliance regulations are met in order to prevent
litigation costs and regulatory/compliance fines and remediation.
- Investigates and analyzes determinations on complex
service-related disputes involving consumers to ensure compliance with
credit card regulations, avoid litigation costs and promote consumer
- Examines causes of customer disputes and initiates corrective
action with third party vendor management team to improve customer
- Analyzes and recommends improvements in customer service policies,
systems, programs and services.
- Performing other duties as assigned.
The ideal candidate will
have the following:
Two years of customer
and Control experience a plus but not required.
oral/written communication, organization, and customer relationship skills
multi-task, work in a team environment and take direction from management
problem-solving and analytical skills
High attention to
of Microsoft Word, Excel and PowerPoint.
Why Continental Finance?
Company (“CFC”) is one of America’s leading marketers and servicers of credit
cards for consumers with less-than-perfect credit. Since the Company’s founding
in 2005, CFC has prided itself on its corporate responsibility to customers in
terms of a strong customer support program, fair treatment and responsible
lending. With our success, we have also grown into an innovative financial tech
company! With a state of the art consumer underwriting, marketing and servicing
platform, we provide a variety of services to our consumers when other
financial institutions will not accommodate them. We are proud to provide
access to credit products and excellent services to consumers who are largely
overlooked by traditional credit card issuers.
CFC is seeking
bright, energetic individuals that will help us grow and develop together! We
uphold a promise to treat our employees with the same care and concern as we do
our customers. We offer all employees competitive compensation and benefits in
an exciting, fast-paced business casual environment. Join our growing team and
apply online today!
CONTINENTAL FINANCE COMPANY is an EEO employer - M/F/Vets/Disabled