Process and Control Analyst

CONTINENTAL FINANCE COMPANY Wilmington, DE $17.00 to $18.53 per hour

Come join a growing financial technology company that’s leading the marketplace in both the marketing and servicing of credit cards! Continental Finance Company specializes in credit card options for those consumers with less than perfect credit. We are seeking a Process and Control Analyst to support our Process and Control team.

The Process and Control Analyst is responsible for investigating and resolving complex and sensitive service-related disputes involving credit card consumers; and monitoring various functions within the company to ensure consumer complaints/issues are handled appropriately and within specified timeframes.


Essential Functions:

  • Reviews reports daily to ensure proper call center procedures are followed for credit card fee reversals, new card requests, application documentation, credit limit increases and billing disputes. 
  • Documents non-compliant instances for correction by call center
  • Reviews all processes within the company to ensure that all Regulatory and Compliance regulations are met in order to prevent litigation costs and regulatory/compliance fines and remediation.
  • Investigates and analyzes determinations on complex service-related disputes involving consumers to ensure compliance with credit card regulations, avoid litigation costs and promote consumer goodwill.
  • Examines causes of customer disputes and initiates corrective action with third party vendor management team to improve customer relations.
  • Analyzes and recommends improvements in customer service policies, systems, programs and services.
  • Performing other duties as assigned.

The ideal candidate will have the following:


·         Two years of customer service experience.

·         Previous banking experience preferred.

·         Previous Process and Control experience a plus but not required.

·         Excellent oral/written communication, organization, and customer relationship skills

·         Ability to multi-task, work in a team environment and take direction from management

·         Excellent problem-solving and analytical skills

·         High attention to detail

·         Strong knowledge of Microsoft Word, Excel and PowerPoint.

Why Continental Finance?

Continental Finance Company (“CFC”) is one of America’s leading marketers and servicers of credit cards for consumers with less-than-perfect credit. Since the Company’s founding in 2005, CFC has prided itself on its corporate responsibility to customers in terms of a strong customer support program, fair treatment and responsible lending. With our success, we have also grown into an innovative financial tech company! With a state of the art consumer underwriting, marketing and servicing platform, we provide a variety of services to our consumers when other financial institutions will not accommodate them. We are proud to provide access to credit products and excellent services to consumers who are largely overlooked by traditional credit card issuers.

CFC is seeking bright, energetic individuals that will help us grow and develop together! We uphold a promise to treat our employees with the same care and concern as we do our customers. We offer all employees competitive compensation and benefits in an exciting, fast-paced business casual environment. Join our growing team and apply online today!


CONTINENTAL FINANCE COMPANY is an EEO employer - M/F/Vets/Disabled
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