Act as a liaison between hotel and client to ensure all details of each program are planned/executed/communicated successfully. Directly responsible for guest service to clients of the Valley Forge Casino Resort.
Confirms and communicates the needs of groups and events to all operational departments. Meets with clients and staff to ensure details of client events are communicated and executed as anticipated. Create group resumes and banquet event orders outlining all group details, meet distribution deadlines and adhere to SOPs and on track criteria. Plan and execute all events, including (but not limited to) assistance with set up, room assignments, menu and beverage selection, decor, entertainment. Maintain communication with the guest for any requested items such as tables, chairs, linens, trash receptacles, etc. Ensure that all guest requests are promptly addressed. Create upselling opportunities for all groups. Ensure attrition, meeting room rental, food & beverage minimums are met/exceeded per group contract. Ensure all hotel amenities and upgrades are presented and sold. Conduct site planning visits as needed. Communicate last minute changes of all events to hotel staff and ensure operational follow-up is at standards. Attend weekly BEO meetings, to communicate any last minute changes and overall review of events, ensuring that other hotel departments understand their roles in executing scheduled events. Coordinates with Accounting Department & Convention Services Managers to ensure accurate billing. Meet weekly deadlines & perform other tasks as assigned by management. Maintain departmental policies, standards, and procedures. Identify and report maintenance related problems and inform management of all guest complaints. Ensure compliance with all federal and state gaming regulations.
A college or university program certificate; or two years related experience and/or training; or equivalent combination of education and experience. Requires thorough knowledge of Conference Services/Hospitality practices.
Valley Forge Casino Resort is an EEO employer - M/F/Vets/Disabled