Director of Community Health & Well-Being
Deputy Director, Programs & Implementation
The Arab-American Family Support Center (AAFSC) is a
non-profit, non-sectarian organization established in 1994 to provide
culturally and linguistically competent, trauma-informed social services. Our
mission is to empower immigrants and refugees with the tools they need to successfully acclimate
to the world around them and become active participants in their
communities. While our doors are open to all, with 36 languages represented
across staff, AAFSC has developed cultural and linguistic expertise serving
members of NYC’s Arab, Middle Eastern, North African, Muslim, and South Asian
(AMENAMSA) immigrant and refugee communities.
AAFSC works across four key priority areas – Promote,
Prevent, Get Ready, and Communicate – in order to achieve our ultimate goal of
strengthening families. We promote mental and physical well-being and community
power. We ensure families are knowledgeable about their rights and equipped to
participate in civic society with confidence and security. We strengthen
families, prevent child abuse, and work to end domestic and gender-based
violence. We provide the tools for learners of every age to succeed. Finally,
we uplift the voices and needs of under-represented communities and champion
gender, racial, restorative, and immigrant justice.
person in this position has strong administrative and management skills
including strategic planning, resource allocation, and coordination of
programming & service delivery to meet participant/client needs and funder
expectations. He/she/they will be organized, have high attention to detail and
will have the capacity to thrive under pressure while working on multiple
projects. A commitment to immigrant, refugee and low-income communities is
essential for success in this role.
The Director of
Community Health & Well-Being is accountable for providing strategic
leadership and supervision to the Community Health & Well-Being program and
staff, as well as support for related cross-programmatic initiatives. Key
program areas under the supervision of the Director of Community Health &
Vaccine Education, Outreach, & Coordination
Health Insurance Enrollment
NYC Care Enrollment
Coordination of Community Health Workshops
Supporting Mental Health Program including
supervising clinicians and creating efficient workflow processes
Running Reclaiming Our Health Initiative –
Initiative to reduce stigma of mental health and increase access to services
for the Arab, Middle Eastern, Muslim, and South Asian Communities.
Facilitate weekly meetings with President &
CEO and Board Members
Process Emergency Fund Payments
Monitor and track all emergency fund check
requests and purchases
Communicate clearly the mission, vision and
goals of the program & the organization, and alignment to the internal
objectives as well as funder objectives.
Develop and implement a strategy and work plans
across all levels of the program and among all assigned staff members to
achieve program goals.
Allocate the time and resources needed to carry
out activities; coordinate efforts with affected parties; monitor progress and
keep parties informed.
Anticipate obstacles and develop contingency
plans to address them; take necessary corrective action when projects go
Use experience and expertise to innovate,
challenge assumptions and develop new practices when necessary.
Identify the key capabilities needed to perform
staff roles and use available resources to ensure that the right people are in
the right positions.
Manage and delegate responsibilities involved in
day-to-day operations to allow for efficient and streamlined programming;
provide ownership of tasks to team members within a culture of accountability.
Communicate regularly with staff on performance;
review and evaluate staff to make recommendation for staff changes as
Coach and mentor all assigned staff members
while giving constructive feedback as appropriate.
Be open to and respond appropriately to positive
and negative feedback; encourage others to express their ideas and opinions.
Motivate, develop and retain staff, providing
them with opportunities for professional growth.
Responsible for the direct supervision and
coaching of assigned team members.
Must ensure that all staff training needs are
Proactively network and build relationships with
community resources (e.g., community groups, employers, institutions) to
support the goals of the program and the organization.
Involve other stakeholders in problem-solving
and decision-making to gain buy-in and alignment.
Represent the program confidently in
interactions with funders, community groups, participants and other key
& Decision Making
Review and analyze program and agency data to
ask questions, make decisions and develop strategies to improve program
Review the data requirements needed for
evaluation purposes, implement processes to facilitate its collection and
communicate the importance of evaluation to program stakeholders.
Identify alternative solutions to problems and
select those that most effectively support the program’s goals and strategy.
Make difficult decisions even in unclear or
poorly defined situations and do so in a timely manner.
Ensure data entry meets contractual and AAFSC
program requirements, including attention to detail, responsibility and
dependability in data reporting to external and internal database platforms.
Assist in the administration of surveys, focus
groups and other program assessments.
Ensure all paperwork and documentation is
completed in a timely manner.
Know the population being served, external
environment, and resources available to the program and its participants.
Apply knowledge gained from previous work
experience in similar areas of service delivery to current position.
Know best practices available to draw upon and
how and when to implement them.
Demonstrate knowledge of federal/state/city
laws, regulations and agency guidelines for programs managed.
Use knowledge of administrative policies, rules
and procedures to oversee processes that ensure program compliance.
Plan and manage time effectively, acting on
competing priorities with an understanding of their importance to accomplishing
Communicate frequently, providing relevant
details and context, and listen actively.
Produce clear and concise written communication
(reports, emails, etc.) and presentations.
Manage program objectives against contractual
obligations to ensure programs are in compliance with agreements and expectations
of the funders.
Identify program performance criteria that need
to be measured to evaluate quality and opportunities for improvement.
Translate programmatic objectives, priorities
and analysis of current resources into accurate and clear proposals for the
Development & Communications team.
Identify opportunities to use financial
resources more effectively to achieve program goals.
Ambassador & Champion
AAFSC team member serves as an ambassador of the organization and champion of AAFSC’s
mission, vision, and values. This includes the following:
o Cultivate relationships on behalf
of and in support of the organization in partnership with Senior Leadership and
the Resource Development team. This includes being sensitive to and aware of
others, providing every client, partner and participant with high-quality
service, professional communication, and follow through, and always keeping
Senior Leadership and the Resource Development team aware of any opportunities,
challenges, or updates.
o All team members are expected to
support the Resource Development team with any requests in a timely manner,
including, but not limited to: grant applications, reports, attendance at
meetings, hearings, or other events, and sharing of AAFSC social media, flyers,
and other externally-facing communications.
a willingness to respond to evolving community needs, including, but not
limited to, making referrals in light of community needs, supporting with the
development of and implementation of new initiatives or programming, and
raising awareness of new or evolving needs.
o Always act with integrity,
positivity, dedication, and professionalism within the office and externally.
This includes, but is not limited to, email communication, verbal communication,
communication with colleagues and peers, communication with clients, or
communication with external partners or agencies.
Participate in AAFSC meetings, trainings, and
Perform other duties assigned as necessary.
Attend external meetings and trainings as
EXPERIENCE AND SKILL QUALIFICATIONS
Master's Degree in Social Work, Psychology,
Public Health, or related field required.
• LCSW preferred.
Minimum of 3-4 years of experience in creating,
implementing and measuring effectiveness of programs preferred.
Experience working with immigrant, refugee and
low-income communities preferred.
Excellent writing, interpersonal, and
organizational skills are required.
Strong technology skills, including using Microsoft
Office products as well as navigating and using government and internal
Flexibility to work occasional evenings and
weekends to manage crises, attend events, or meetings.
Job contingent on pre-employment background
check and fingerprint clearance.
U.S. Work Authorization is required.
We are an equal
opportunity employer that values diversity at all levels. All individuals,
regardless of personal characteristics, are encouraged to apply.