55-2026 Clinical Manager, Family and Counselling Programs

Reporting to the Associate Executive Director and serving as a member of the FSO Leadership Team, the Clinical Manager, Family and Counselling Programs provides operational oversight, program management, and clinical leadership for Family Programs, including Intake and Counselling Services.

The role is responsible for the leadership, coordination, and oversight of key community programs, including the Alternative Dispute Resolution (ADR) Program, the Supervised Access Program (SAP), and Education and Outreach initiatives such as the Around the Rainbow (ATR) Program. The Clinical Manager ensures the delivery of high-quality, ethical, and effective services through program planning, implementation, evaluation, and continuous improvement, while overseeing program operations, staff, budgets, and reporting requirements.

The position provides supervision and consultation to counselling and intake staff and contributes to funding proposals and organizational reporting. Working collaboratively with internal teams and community partners, the Clinical Manager ensures programs remain responsive to evolving community needs and aligned with best practices in trauma-informed, family-centered service delivery.

Programs primarily serve families with current or previous involvement in the child protection system and may include complex family dynamics such as high conflict, trauma histories, parenting challenges, separation, and gender-based violence. As such, the role requires a strong understanding of family systems, parenting, child development, and the impacts of trauma and child welfare involvement.

The Clinical Manager also supports the growth and sustainability of programs by identifying opportunities for program expansion, partnerships, and revenue-generating initiatives within a not-for-profit context to strengthen long-term organizational impact.

Location:            Ottawa, Office-based.

                            FSO-SFO is located on the unceded Territory of the Anishinaabe Algonquin Nation

Start date:           Immediate

Position:             Permanent  Full-Time Non-Union Managerial

Salary:                $76,343.00 to $100,913.00

Hours of Work:  35 hours per week (one evening per week and on-call coverage as required)

Job ID:                55-2026 Clinical Manager, Family and Counselling Programs

ABOUT US

Family Services à la famille Ottawa (FSO-SFO) has been strengthening individuals and families—and, by extension, the Ottawa community—since 1914. We provide skillful and compassionate support to address the mental health, family conflict or violence, and parenting challenges that families face. Through accessible counselling, support groups, and educational programs, families increase their knowledge and skills, adopt healthy strategies, build meaningful connections, and enhance resilience.

We serve individuals across the lifespan and within all types of family constellations, including children, youth, transitional-aged youth, adults, seniors, couples, and families. Our work is grounded in the real needs of our clients and families, the complex environments they live in, and a strong foundation of clinical and mental health expertise.

From Mothercare during the influenza epidemic of 1917, to supporting families through post-WWII reintegration, to redefining family therapy to reflect the diverse realities of “family”, FSO-SFO continues to innovate and evolve in response to the changing needs of our community.  

We strive to lead and convene the best and most promising practices, ensuring our services remain relevant and impactful.  Today, 98% of clients report that working with FSI-SFO has had a positive impact on their lives. 

As an accredited non-profit charitable organization, FSO-SFO is a trusted pillar of the Ottawa community.  Our team is united by a commitment to well-being, belonging, community, accountability, and client-centered care.

Join us in making a lasting difference for Ottawa families. 

ABOUT THE POSITION

This role requires a balance of clinical expertise, operational leadership, and strategic thinking, including contributing to program sustainability, quality improvement, and organizational planning. The successful candidate will be comfortable navigating complexity, supporting teams within a structured environment, and advancing services in collaboration with partners and leadership.

Major Responsibilities Include:

Clinical Leadership and Supervision

• Provide clinical supervision and consultation to counselling staff, including individual supervision, case consultation, and peer consultation groups.
• Provide clinical supervision, consultation, and guidance to counselling and intake staff.
• Provide clinical consultation and support to intake staff and other program teams as required.
• Ensure counselling services meet ethical, professional, and legislative standards, including compliance with the Controlled Act of Psychotherapy.
• Monitor clinical practices, client records, and compliance documentation.
• Provide oversight and guidance regarding clinical documentation quality, compliance, and continuous improvement of clinical practices.
• Support staff in integrating trauma-informed, evidence-informed, and family systems approaches in service delivery.
• Promote trauma-informed, evidence-informed, and family systems approaches.
• Review and evaluate clinical requirements of programs and recommend improvements to service delivery.
• Promote evidence-informed counselling practices and ongoing professional learning among staff.
• Support staff development and continuous learning.
• Provide direct counselling services as required.

Program Management and Development

• Lead the planning, development, implementation, and evaluation of counselling and family support programs.
• Lead planning, implementation, evaluation, and continuous improvement of counselling and family programs.
• Provide operational leadership and management oversight for ADR, SAP, Education and Outreach programs (including ATR), and Intake and Counselling Services.
• Oversee operations of ADR, SAP, Intake, Counselling, and Education and Outreach programs (including ATR).
• Develop and monitor annual program goals aligned with the organization’s strategic plan.
• Establish and monitor program goals aligned with organizational priorities.
• Contribute to service planning to ensure programs remain responsive to community needs.
• Identify opportunities for program growth, service expansion, and innovative programming that support community needs and organizational priorities.
• Identify and support program growth, innovation, and revenue-generating opportunities.
• Support the development of revenue-generating opportunities within a not-for-profit context, including fee-for-service initiatives, program expansion, and partnerships.
• Participate in the development of proposals for program continuation, expansion, and new initiatives.
• Contribute to the development and implementation of new programs and service enhancements in response to emerging community needs.
• Plan and develop program activities and procedures with program teams to achieve service objectives.
• Ensure programs are delivered effectively, efficiently, and in accordance with organizational policies, service standards, and funder requirements.
• Address operational issues and program challenges, escalating matters to senior leadership where appropriate.
• Address operational issues and escalate as needed.

Family and Community Collaboration

• Ensure programs are responsive to the needs of families involved with the child protection system and other complex family situations.
• Support staff in addressing complex family dynamics, parenting concerns, trauma, and high-conflict situations.
• Ensure programming reflects best practices in family systems, parenting support, trauma-informed care, and conflict resolution.
• Collaborate with child protection agencies and other community partners to ensure coordinated service delivery.

Quality Improvement and Evaluation

• Lead the development and implementation of quality improvement processes across counselling and family programs.
• Lead quality improvement, outcome measurement, and evaluation processes.
• Support client feedback and outcome measurement processes to strengthen service effectiveness.
• Manage outcome measurement and client satisfaction processes to support program and organizational metrics.
• Ensure appropriate data collection, reporting, and evaluation processes are implemented.
• Oversee data collection, analysis, and reporting for program performance and funder requirements.
• Compile and analyze statistical data for monthly, quarterly, and annual reports.
• Monitor activity reports and program statistics to assess program performance and service utilization.
• Support accreditation processes and organizational quality standards.
• Ensure compliance with privacy legislation and best practices in records management.

ABOUT YOU

This role is well-suited for a confident and thoughtful leader who brings strong clinical expertise, sound judgement, and a collaborative approach. You are comfortable managing complexity, supporting teams, and balancing strategic thinking with day-to-day operational needs.

You are committed to equity, inclusion, and working respectfully with diverse families and communities.

 Requirements:

·         Master’s degree in Social Work, Counselling Psychotherapy, or a related field

·         Registration (or eligibility) with the Ontario College of Social Workers and Social Service   Workers (OCSWSSW) or another relevant regulatory body

·         Minimum 3–5 years of supervisory or program management experience

·         At least 3 years of direct counselling experience with individuals, couples, children, and/or families

·         Experience working with trauma, mental health concerns, and complex family systems

·         Experience supporting families involved with child protection systems

·         Experience with budgeting, program evaluation, data collection, and reporting

·         Strong leadership, clinical judgement, and decision-making skills

·         Excellent verbal and written communication skills

·         Knowledge of trauma-informed care, family systems, and child development

·         Understanding of the child welfare system and community service networks

·         Proficiency in Microsoft 365 and data management systems

·         Bilingualism in English and French is preferred

WORKING CONDITIONS

• Primarily office-based
• One evening per week and on-call coverage required
• Occasional evening/weekend work and limited travel

Additional Requirements:

Proof of legal entitlement to work in Canada

Satisfactory Criminal Police Record Check

We look forward to hearing from you. FSO-SFO is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace. Accommodation is available throughout the recruitment process. Please let us know how we can best support you.

While we thank all candidates for their interest, only those selected for an interview will be contacted.

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