Concierge

ICONA AVALON Avalon, NJ
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ICONA Resorts is actively seeking a seasonal Concierge for our Avalon, NJ location.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

·        Greet guests at the Front Desk and make suggestions for entertainment, dining, and other engagements as appropriate

·        Make reservations at local establishments upon request of the guest

·        Prepare and display beverage and snack options for guests in the lobby

·        Making appointments or creating guest itineraries

·        Assist with the organization of on-site events

·        Communicating with guests and others over the phone, the internet, and in-person

·        Direct guests to hotel amenities, including Avalon Brew Pub, Shimmers, laundry, and fitness facilities

·        Respond to complaints and find the appropriate solution

·        Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations

Competencies

1.     Communication Proficiency

2.     Guest Focus

3.     Stress Management/Composure

4.     Thoroughness

Requirements

To succeed you will need:

·        4+ years' experience in the hospitality industry

·        Highly refined verbal communication skills

·        Flexible schedule, including nights, weekends, and holidays

·        Familiarity with RoomKeyPMS a plus

·        Strong competence in Microsoft Office software

·        Pleasant phone manner

·        Basic knowledge of local attractions and destinations

·        Some data entry skills a plus

·        High school diploma; degree in hotel management or relevant field will be a plus

 

PHYSICAL ENVIRONMENTAL DEMANDS:

·        Stand- Over 2/3rd of the time

·        Walk- Over 2/3rd of the time

·        Sit- Under 1/3rd of the time

·        Use hands to fingers, handle or feel- Over 2/3rd of the time

·        Reach with arms and hands- Over 2/3rd of the time

·        Climb or balance- Up to 2/3rd of the time

·        Stoop, kneel, crouch or crawl- Up to 2/3rd of the time

·        Talk or hear- Over 2/3rd of the time

·        Taste or smell- Up to 2/3rd of the time

·        Lift minimum of 5 lbs.-50 lbs.- Over 2/3rd of the time

Benefits

At ICONA we have fun while we get the job done! You'll be joining a team of talented, hard-working professionals all working together toward one goal: giving our guests a heavenly experience at our iconic beachfront resorts.

Full-time, year-round employees may be eligible for additional benefits including: health insurance, 401k, & bonuses.

ICONA provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex national origin, age, disability or genetics. In addition to federal law requirements, ICONA Resorts complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

 
 
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