Home Health- Clinical Liaison (Dallas, TX)



Home Health- Clinical Liaison- Dallas, TX

Responsible to:

Director of Nursing and Administrator

Dotted line to Regional Director of Business Development



The Home Health Clinical Liaison is responsible for assisting in transitioning care for patients from facility to home through coordination of care between hospital/skilled nursing facility, home health agency, and physician.



  1. Reviews physicians’ orders and patients’ clinical needs, and gathering clinical information to transition referred patient to home.
  2. Transfers patients from hospital/skilled nursing facility to home care services by establishing and maintaining relationships with referring hospitals; consulting with nursing, social services, hospital business office, physical and occupational therapy, and other support services.
  3. Resolves patient care issues by working one-to-one with Clinical Supervisors/Director of Nursing to standardize patient home care assessments; collecting relevant information; conferring with co-caregivers; assessing patient home-care needs.
  4. Educates hospital/skilled nursing team by attending nursing team meetings; providing orientation/in-service programs concerning home care intake coordination and hospital/skilled nursing facility relations; providing input relating to clinical concerns for individual patients.
  5. Provides information by responding to queries of hospitals/skilled nursing facilities, attending physicians and their practice staffs; sorting and distributing messages and documents; answering questions and requests; preparing information for patient transfer; preparing statistical reports related to referral and intake activities from assigned hospitals/skilled nursing facility; maintaining databases.
  6. Keeps hospital/skilled nursing facility and attending physician informed of patient status by monitoring and reporting home care services rendered and/or modified; monitoring home care progress; documenting emergency department episodic illness care visits; following-up on out-patient reports, and other patient information; anticipating additional home care services needed, i.e., infusion therapy, wound therapy, physical therapy, psychiatric care and/or other specialty programs.
  7. Establishes hospital home care policies and procedures by consulting to hospital staff; providing state-of-the-art thinking in home care policies and procedures; facilitating focus groups; surveying public opinion; positioning the agency to serve the hospital/skilled nursing constituency.
  8. Improves quality results by studying, evaluating, and re-designing home care procedures and patient progress in conjunction with the Director of Nursing/Administrator/Director of Business Development; recommending changes in home care and out-patient services.
  9. Contributes to home care program effectiveness by identifying short-term and long-range issues that must be addressed; providing information and commentary pertinent to deliberations; recommending options and courses of action; implementing directives.
  10. Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
  11. Enhances home care agency (service) reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
  12. Participates in the agency’s quality improvement program.



Demonstrates initiative and skills in planning and organizing work

  1. Demonstrates a desire to set and meet objectives and to find increasingly efficient ways to perform tasks.
  2. Completes work, care, and documentation with accuracy within agency time frames.
  3. Requires minimal supervision and is self-directed.



Demonstrates organizational awareness and commitment

  1. Understands and appropriately applies the chain of command in relation to own job position.
  2. Knows and understands the agency mission in relation to own job position.


Observes confidentiality policy at all times

  1. Protects and honors customer and coworker confidentiality.
  2. Respects customers’ and coworkers’ right to privacy.

Observes attendance and attire polices

  1. Meets attendance and punctuality expectations.
  2. Demonstrates cooperation with requests to meet agency needs.
  3. Consistently adheres to agency dress code.

Complies with all other related policies, procedures and requests

  1. Recommends and/ or supports changes to policies and procedures.
  2. Demonstrates knowledge of policies and procedures applicable to own job positon.
  3. Adheres to policies and procedures. Honors requests of management for interim rules.

Conserves agency resources

  1. Maintains agency property, supplies and equipment in a manner that demonstrates accountability.
  2. Maintains the work area to reduce the likelihood for safety hazards and to enhance its general appearance.



Demonstrates interpersonal understanding and utilizes effective communication skills

  1. Considers effects of words and actions on others.


  1. Utilizes listening skills that indicate understanding and promote accurate interpretation of others’ concerns, motivations and feelings.


  1. Recognizes the influence of beliefs and cultures on behaviors and accepts strengths and limitations in others.


  1. Works toward resolution of interpersonal conflicts as they arise.


  1. Recognizes when others are in need of information, assistance or direction and consistently offers and provides help.


  1. Attends and participates positively in meetings.


  1. Regularly reads and appropriately applies information to practice.


  1. Uses words that express respect, patience and understanding in interactions with others.


  1. Acknowledges other verbally and nonverbal (eye contact, expression, tone of voice) promptly and courteously.


  1. Follows appropriate phone etiquette.


Exhibits behaviors of cooperation

  1. Develops cooperation and collaborative work efforts that general benefits all involved parties.


  1. Demonstrates the initiative to meet the needs of the agency by assisting coworkers when load permits.



Continuing education and personal/ professional development responsibilities

  1. Maintains personal health status requirement in relation to job position


  1. Maintains professional licensure/ certification (if applicable).


  1. Maintains current personnel file information and provides information to agency in timely manner.


  1. Sets own development challenges and volunteers to learn.


  1. Assists with orientation of new personnel.


  1. Adheres to agency infection control and safety polices, including education, reporting, and practice implementation specific to job position.


  1. Attends agency provided in-service programs to fulfill requirements of position and agency polices.


Exhibits adaptability, flexibility, self-control and maturity in work and behavior

  1. Maintains stable performance and emotions when faced with opposition, pressure and/ or stressful conditions.


  1. Recognizes codependency issues in care giving roles and exercises caution in relationship to maintain objectivity.


  1. Develops work relationships that honor and respect others’ strengths and abilities.



Service Excellence 50% of yearly evaluation

  1. Shows courtesy, compassion and respect.


  1. Communicates with all individuals appropriately, while maintaining confidentiality.


  1. Contributes to teamwork, and harmonious working relationships.


  1. Supports and demonstrates continuous improvement of quality and service.


  1. Shares ideas and suggestions.


  1. Participates in projects.


  1. Participates in problem solving.


  1. Reports problems, unusual events appropriately.


  1. Demonstrates behavior that promotes professionalism and self-development.


  1. Participates in educational programs/ seminars.


  1. Promotes cost consciousness.


  1. Displays professional appearance.


  1. Promotes professional environment, including emphasis on cleanliness and safety.




Exhibit critical thinking abilities and applies them for continuous improvement of services and the agency

  1. Uses own knowledge and experience base and other resources as necessary to make logical decisions and solve problems.


  1. Continuously analyze work process and makes suggestions for improvement.



  1. Degree in nursing (A.D.N. or B.S.N or L.V.N or L.P.N) from a program accredited by the National League for Nursing.


  1. Licensed to practice professional nursing in the state.


  1. Minimum of one year of nursing experience required.


  1. Knowledge and Abilities:


    1. Demonstrated knowledge and skills necessary to provide care to and communicate with primary population served by the agency, and to lesser degree the secondary populations served.
    2. Demonstrated knowledge of the principles of growth and development over the life span.
    3. Able to assess data reflecting the client’s status and interpret the appropriate information needed to identify each client’s requirements relative to their age-specific needs.



Daily travel to hospitals/skilled nursing facilities for patient/family meetings, nursing conferences.

Must have reliable transportation and agency required liability insurance.

Must have a valid Texas Driver’s License*


*Compact licensure excluded



Must be able to adapt to client status and needs, as directed. Schedule changes daily due to staffing, client condition, new clients, etc.




Possible infections from clients. Possible auto accident. Possible unsafe neighborhoods.

Regency Integrated Health Services is an EEO employer - M/F/Vets/Disabled
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