First Responder Peer Supporter - Warmline


Reports To: Director Community Services

FLSA Status: Non-Exempt 

Work Schedule: Full Time / Part Time / Variable Hour

Salary: Hourly

Position Summary:

At Thrive Behavioral Health Center, we deliver industry leading peer support for those suffering from Mental Health and/or Substance Use Disorders.  We are proud to set the industry standard and continue our growth. A First Responder Peer Supporter - Warmline is a trained individual who has lived experience with providing emergency services (EMS, Fire, or Law Enforcement) and is also in recovery from a substance use disorder and/or mental health.  The Peer Supporter-Frontline Provider Warmline will be a partner to promote wellbeing by engaging peers via a call-in line  in a personal and positive, supportive manner, demonstrating and inspiring hope, trust, and a positive outlook and optimize client connection with a broad range of community based services and natural supports.

Essential Duties and Responsibilities:

  • Provide telephonic support to first responder peers seeking additional support and/or resources

  • Through identifying as a Frontline Provider and intentionally sharing their story; use this as appropriate means to assist clients, provide hope, and help in changing patterns and behaviors

  • Help peers understand the effects of  stress, PTSD, vicarious trauma, mental health needs, and substance use disorder 

  • Assist clients in finding resources for mental health and/or substance use disorder,  family support, and support groups

  • Teach and support acquisition and utilization of skills needed to sustain wellbeing 

  • Provide resources, information, and/or referral services to health and human services, government agencies and community-based organizations

  • Maintain records and provide assistance with appropriate documentation in files and computer database 

  • Maintain accurate information and referral call records

  • Responsible for maintaining accurate records and notes, confidentiality, and compiling timely reports

  • Achieve all performance goals 

  • Enter all peer notes in an accurate and timely manner including phone notes

  • Advocate for the needs of each individual

  • Complete caseload management including all necessary documentation

  • Communicate with healthcare staff to build a rapport and coordinate care

  • Other duties as assigned


  • Identify as a  frontline provider (EMS, Firefighter, Law Enforcement Officer) person with at least two years of experience

  • Certified Peer Supporter in the state of Ohio: IAFF Peer Support Certification, OMHAS Certification or other Frontline peer support certification

  • Working knowledge of different pathways to recovery and social systems including evidence based practices

  • Understands problems analysis, decision-analysis, evaluate interventions, and contingency plans

  • Ability to be an active listener by asking questions and reflecting on what is being said

  • Proficient level of ability with computer; Microsoft Office Products

  • Effective written and oral communication skills; ability to articulate information clearly

  • Valid driver’s license and vehicle insurance

Preferred Qualifications:

  • Experience with electronic health records or other industry related types of applications and software

Education: High School Diploma or GED equivalent 

Behavioral Competencies:

  • Leadership

  • Empathy

  • Compassion

  • Positive Attitude

  • Mission driven

  • Accountability

Physical Demands: The physical demands described here are representative of those that should be met by an individual to successfully perform the essential duties of this job. Reasonable accommodations may be available to enable individuals with disabilities to perform the essential duties. The position requires sitting and standing throughout the day, manual dexterity to type on a computer keyboard and operate general office equipment.

THRIVE BEHAVIORAL HEALTH CENTER is an EEO employer - M/F/Vets/Disabled
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