NETCHEX is seeking a Client Service
Representative for our Corporate Office in Covington. Our Client Service
Team serves as the primary point of contact for our clients. You will be
helping to support our clients with their use of our payroll and HR software,
in a solution-based service environment.
The Ideal Candidate:
- Is a resourceful and
- Enjoys working with
- Excels in a fast-paced
environment and works well under pressure
- Possesses strong
listening skills and the ability to empathize with client needs
- Has exceptional written
and oral communication skills.
- Is a superstar who can
maintain a positive attitude in all situations.
a challenge and learning new skills
excellent time management skills
What does the job entail?
part of a team that delivers outstanding client service at all times.
with clients daily via phone, email, and web meetings to provide general
support and training.
client questions/requests related to our software. Some of these categories include payroll,
time and attendance, and human capital management.
training to obtain a working knowledge of our payroll and HRIS system
complex projects where attention to detail is a necessity
with various departments to ensure client requests are handled appropriately
and in a timely manner
accurate records of client interactions using CRM software
What are the requirements?
Degree and 2 years in a client facing customer service role is preferred.
Minimum 4 years in a client-facing customer service role
School Diploma or GED is required.
to multi-task and adapt to shifting priorities
in Microsoft Office Applications, strong Microsoft Excel skills are a plus.
basic mathematical aptitude
to apply logic and reasoning skills to solve issues of varying complexity
Why Join Us?
fun, rewarding, and team-based work environment
- 100% Employer paid Health & Dental Insurance for employees.
- 100% Employer paid Short-Term and Long-Term Disability Insurance
- 100% Employer paid Life Insurance for employees
- Vision Insurance, Generous PTO and paid holidays
- 401(k) Employer Match
- Opportunity to grow your career - company culture that promotes
- Philanthropic opportunities to give back to our community
- Business casual dress attire
NETCHEX is an Equal Opportunity Employer