Retail Store Manager (Waterbury, CT)


The Customer Center (TCC) a T-Mobile Premium Retailer is one of the first exclusively branded wireless retailers in the country.  With locations in the Tri-State Greater NY and DFW/ East Texas areas, TCC commits to each customer a positive retail experience – a quality of service that has remained unchanged for over 20 years.  When it comes to a career in wireless retail, TCC is the place to be. 

What you will do in your role

  • When it comes to the customer experience at your store, the buck stops with you, as you ensure that each person gets an unforgettable experience and a custom-fit solution to their wireless needs 
  • You’ll help your associates to build strong relationships with their customers, make expert recommendations, and help onboard customers like a pro 
  • We’ll look to you to hire, train and develop your team, making staff adjustments as needed 
  • You’ll also ensure that your store meets or exceeds sales goals, and that means overseeing all store functions, from sales and inventory to the implementation of new store programs and initiatives
  • Along the way, you’ll stay current on all our technology so that you can be an expert for your team, and your customers 
  • Finally, you’ll make sure your store always looks its best 

The experience you’ll bring

  • At least 5 years of wireless experience preferred. 
  • You’ve got prior sales and sales management experience with a customer focused retailer. 
  • This includes previous consultative sales in consumer technology, coupled with a demonstrated record of high achievement. 
  • You’ve also got experience in operational, financial and performance management, having previously managed site profit and loss. 
  • You’ve also got a unique ability to lead and coach people to deliver great results. 
  • People who know you would say you’re an amazing communicator, both with customers and teammates. 
  • You’ve got solid computer proficiency. 
  • A high school degree or GED is essential, while a Bachelor’s degree is preferred

The benefits you will receive:

  • Base salary pay plus unlimited sales commission and bonuses 
  • Paid time off 
  • Matching 401k
  • Extensive paid training program 
  • Free retail approved clothing 
  • Huge discount off T-Mobile wireless services 
  • Wireless accessory and related products discounted 
  • Supplemental insurance available. 
THE CUSTOMER CENTER MANAGEMENT, INC is an EEO employer - M/F/Vets/Disabled
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