JOB TITLE: Family Coordinator
EMPLOYMENT TYPE: Part-Time (30 hours per week)
REPORTS TO: Director of Readiness Initiatives and Community Outreach
The Arab-American Family Support Center (AAFSC) is a non-profit, non-sectarian organization established in 1994 to provide culturally and linguistically competent, trauma-informed social services. Our mission is to empower immigrants and refugees with the tools they need to successfully acclimate to the world around them and become active participants in their communities. While our doors are open to all, with 36 languages represented across staff, AAFSC has developed cultural and linguistic expertise serving members of NYC’s Arab, Middle Eastern, North African, Muslim, and South Asian (AMENAMSA) immigrant and refugee communities.
AAFSC works across four key priority areas – Promote, Prevent, Get Ready, and Communicate – in order to achieve our ultimate goal of strengthening families. We promote mental and physical well-being and community power. We ensure families are knowledgeable about their rights and equipped to participate in civic society with confidence and security. We strengthen families, prevent child abuse, and work to end domestic and gender-based violence. We provide the tools for learners of every age to succeed. Finally, we uplift the voices and needs of under-represented communities and champion gender, racial, restorative, and immigrant justice.
The Family Coordinator is a part-time role that supports on-going caregiver and family outreach, support for our Caregiver Child Bonding Circles, as well as direct service provision through our Family Essentials Pantry. A commitment to immigrant, refugee and low-income communities is essential for this role.
DUTIES AND RESPONSIBILITIES:
Intake, Information & Referral
Answer incoming phone calls and provide in-person assistance to all existing or potential clients/participants to provide information and referral service activities including intake, assessment, information and referral.
Facilitate new client intake process/current client referrals via 1-to-1 screening with client and capture of required client information.
Assist community members with finding information, preparing information or paperwork, & submitting information electronically.
Input all intake information electronically into Apricot and ensure its accuracy and quality.
In coordination with Program leads, input all pre/post assessment information electronically into Apricot and ensure its accuracy and quality.
Provide accurate information regarding programs, services, policies, procedures and options when inquiries are made by potential new clients and community service providers.
Stay up to date with all program and service changes.
Provide excellent customer service.
Provide advocacy for clients when needed by interacting with clients and human service agencies resolving problems and providing information.
Submit all relevant information to the Program Director.
Assist in maintaining, adding to, or editing information in an accurate and through database consisting of community resources.
Provide written and verbal feedback to supervisor on efforts & outcomes.
Assist as needed with front desk and phones.
Program Support & Community Engagement
Maintain active lines of communication with all participants.
Conduct outreach and support community engagement efforts as assigned by Program Director.
Ensure all paperwork and documentation is completed in a timely manner.
Maintain accurate attendance records.
Recruit members for the Caregiver Child Bonding Circles, and Caregiver Ambassador Council from all AAFSC programs and services.
Arab American Family Support Center is an EEO employer - M/F/Vets/Disabled