Support Centre Receptionist

The Mustard Seed Calgary, AB
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Do you have strong administrative skills and a heart for those experiencing homelessness?  Are you passionate about customer service and supporting our vulnerable population? Then come join our Team!

The Mustard Seed is seeking a Support Centre Receptionist who will be the first point of contact for many guests and visitors to the 102 Support Centre. This position is fast-paced and the staff must be able to perform multiple tasks simultaneously while still maintaining a compassionate and professional approach with all stakeholders. Maintaining schedules and appointments, creating referrals, answering incoming phone calls and inquiries from guests and volunteers are primary to this role. Working closely with The Mustard Seed’s guests by encouraging them in their journey and connecting them with the appropriate resources is a key obligation of this role.  

Position Type: Full time
Schedule: Monday – Friday, 8am – 4:30pm
Reporting to: Street Level Supervisor
Location: Downtown Calgary

MAJOR DUTIES AND RESPONSIBILITIES

  • Answer phone calls in a polite and courteous manner as well as track, log, and transfer phone calls accordingly;
  • Create guest profiles, using the Homeless Management Information System (HMIS), and refer guests to the appropriate services;
  • Sign guests into the 102 Support Centre and book appointments for guests with program staff;
  • Work closely with various The Mustard Seed departments to refer and/or support client interactions in programing
  • Oversee and monitor volunteer and guest activities within the Support Centre;
  • Greet and ensure visitors are treated with excellence and appreciation;
  • Greet volunteers appropriately and ensure they are assisted as needed;
  • Consistently communicate with the Street Level team as issues arise;
  • Perform clerical duties;
  • Provide crisis intervention as required;
  • Track statistics, prepare reports, attend trainings as required;
  • Other duties and tasks as required

MINIMUM QUALIFICATIONS AND SKILLS

  • Bachelor's degree or Diploma in Human Services or related program
  • Strong communication skills,
  • Knowledge of mental illness and addictions preferred;
  • Ability to deal with sensitive and confidential information;
  • Good organizational and time management skills;
  • Proven computer skills (Microsoft Office)
  • Excellent customer service skills;  
  • A self-starter with the ability to work in a cross-functional team
  • Desire to serve in a Christian street ministry
  • Strong desire to work with a marginalized population.
  • Experience working with volunteers

WORKING CONDITIONS

  • This position requires moderate amounts of walking, standing, sitting, lifting, carrying, and daily interactions with colleagues and guests
  • This position is often fast-paced, and requires a focused amount of mental effort to analyze information and problem solve
  • Candidate must be able to perform multiple tasks simultaneously
  • As The Mustard Seed is a Christian ministry, we require our employees to be in agreement and to sign our statement of faith
  • Must have legal authorization to work in Canada on a full-time basis for anyone other than current employer

ADDITIONAL REQUIREMENTS

  • An Employment Background Check is required for all positions at The Mustard Seed
  • As The Mustard Seed is a Christian ministry, we require our employees to agree to respect and not detract from The Mustard Seed’s Employment Values during their employment at The Mustard Seed.
  • Must have legal authorization to work in Canada on a full-time basis for anyone other than current employer

COMPENSATION & BENEFITS 

The Mustard Seed offers a competitive compensation package including 100% employer paid extended health and dental benefits for staff and dependents, matching RRSP after one year of service, and wellness days.

NOTE

  • Your privacy is important to us. The information we collect is used solely for consideration for employment.
  • We thank all candidates for their interest, however, only those candidates selected for an interview will be contacted. The Mustard Seed reserves the right to amend job advertisements. No phone calls please.
  • Please visit our careers page to see more job opportunities.
 
 
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