Operations Manager- TC Restaurant Group

TC Restaurant Group Nashville, TN
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POSITION SUMMARY:  The Operations Manager shares the responsibility of overseeing the complete venue in regards to staff management, money management, reporting, sales goals, inter-office communications, and must uphold company policies and procedures at all times.  The Operations Manager assists in recruiting, interviewing, hiring, training, and evaluating personnel as well as developing and motivating all staff to attain proper standards of performance. Additionally, the Operations Manager answers patrons' questions, addresses and resolves any complaints, and is responsible for inspecting the venue, inside and outside, for cleanliness, compliance and overall appearance.

ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO:

  • Continually strive to develop the staff, including Floor Supervisors, in all areas of managerial and professional development
  • Assists with the recruitment and training of staff (training, developing, testing, and coaching)
  • Utilize effective time management and exhibit excellent follow up skills
  • Accommodate and anticipate guests needs
  • Control cash and other receipts by adhering to cash handling procedures
  • Prepare all required paperwork, including forms, reports and schedules
  • Oversee and ensure that employee performance appraisals are completed in a timely manner
  • Fully understand and comply with all federal, state, and county municipal regulations that pertain to health, safety and labor requirements
  • Fill in where needed to ensure guest service standards and efficient operations, including  opening and closing duties
  • Provides administrative support, and assist in creating sales goals and forecasting
  • Responsible Alcohol Management among guests and comply with all state and federal liquor laws
  • Maintain a professional, neat and well-groomed appearance adhering to Company standards

REQUIRED SKILLS:

  • Ability to work as a team, stay organized, handle various projects at one time, lead others, delegate
  • Ability to provide incentives for staff to go above and beyond the expectations of their particular roles
  • Ability to communicate effectively and assertively in the English language, both verbally and in writing with staff, clients, and the general public
  • Ability to speak to guests fluently regarding the food, beverage, and overall concept
  • Ability to demonstrate and impose upon service staff the ability to service guests with utmost of care, service and excellence, utilizing the highest standards of service techniques
  • Strong problem solving skills and ability to follow-up and make accurate decisions
  • Ability to maintain a high level of confidentiality
  • Ability to demonstrate a positive attitude at all times, keeping an open and objective view
  • Ability to maintain composure, personal integrity, and stay focused
  • Ability to handle a fast-paced, busy, and somewhat stressful environment, and work under pressure to meet deadlines

EDUCATION/REQUIREMENTS:

  • 21+ years of age
  • High School Diploma or equivalent required, College degree preferred
  • 3-5 years of experience in the entertainment industry working in a high-volume restaurant/bar
  • Knowledge of special events and banquets
  • Proof of eligibility to work in the United States and Valid Driver’s License
  • Possession of or the ability to possess all state required work cards
  • Proficient in Windows Office, Microsoft Office
  • Knowledge of POS and back office reporting systems
  • Knowledge of profitability analysis and budgeting, cost of sales, payroll management
  • Knowledge of purchasing, receiving, inventories and cost controls as it applies to bar product

WORK ENVIRONMENT & SCHEDULE:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

  • Small to Medium office environment with personal/shared desk space
  • Office, bar, lounge and restaurant
  • 5-25% Local Travel
  • Noise level in the work environment is usually moderate
  • Occasionally work in an environment that is subject to varying levels of noise, crowds and smoke, the severity of which depends upon Guest volume
  • Work varied shifts to include days, nights, weekends and holidays

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