The residents who access our FolkStone program are adults who have complex personal and social needs that require a heightened level of support, health care, medical supervision, and specialized services. The incumbent is responsible for providing support to residents including planning and implementing a range of activities that are aligned with the goals identified in their service and nursing plans, recognize their individual strengths, preferences, and circumstances, and support their healthy development, and sense of success and well-being. Provides support to Family Caregivers as directed, and responds to critical incidents.
Please submit a resume and cover letter referencing the competition number 2020023ASW3. Closing date for Internal Applications: Friday, February 21, 2020, at 4:30 PM. If the position is not filled internally, it will remain open until filled.
Key Duties and Responsibilities
- Assists the Residential Services Coordinator and Program Manager in meeting the objectives of the program. Develops and implements appropriate plans, goals, and activities for the residents. Enhances and stabilizes placements by providing intensive support to residents and assisting the Family Caregivers as directed.
- Provides close supervision and support in the community that will assist residents to achieve their individual goals (as identified in their service and nursing plans), strengthen their protective factors, improve their behavior and integration within the household, and increase their participation in community activities.
- Implements interventions that address the complex personal, social and health care needs of the residents, and recognize the contextual dynamics they are experiencing. Provides opportunities to access available resources in the community that will enable and encourage the residents to develop the necessary educational, personal, social, vocational and self-advocacy skills.
- Maintains on-going positive relationships with Family Caregivers and participates as part of the team responsible for improving the quality of life for residents, addressing their individual strengths, needs, abilities, and preferences consistently, and supporting their healthy development.
- Develops collaborative relationships with residents’ family/caregivers, significant others and informal support systems to maintain and strengthen these connections.
- Engages the residents in acceptable recreational and social activities in the community that will encourage new interests, strengthen their resilience, develop their interpersonal communication skills, and supports their involvement in their culture to strengthen their sense of identity. Teaches life skills and community survival skills, provides emotional support, and models acceptable behavior.
- Responds to critical incidents and emergencies in current placements. Recognizes potential crises, analyzes such situations accurately, implements strategies to deal with them, and informs the manager when such situations arise. Provides on-call and duty coverage for the program.
- Maintains necessary resident and program reports and statistics. Ensures that all records, reports, and documentation pertaining to service delivery are accurate, complete and in compliance with PLEA’s policies and procedures.
- Establishes strong connections to the community, including maintaining close working relationships with a variety of resources, and formal and informal service providers.
- Adheres to all policies and procedures established by PLEA, and meets the performance expectations of the position in a manner that demonstrates compassion and respect for all persons served. Exercises the responsibilities of the position in a manner consistent with the philosophical approach and mandate of the program.
- Performs other related duties as required.
- A Bachelor of Arts in the social sciences, human services, health or a related discipline is preferred; alternatively, a combination of equivalent education and work experience will be considered.
- At least one (1) year recent experience working in programs with individuals who have complex personal, social, and health care needs and are living with developmental disabilities, an acquired brain injury, FASD, dementia, and mental health issues, and their families/caregivers.
- Direct program delivery experience in the community social justice services sector, with a demonstrated working knowledge of community-based programs and related provincial and community support services are preferred.
- Demonstrated proficiency in Microsoft Windows, Microsoft Office, and familiarity with database programs.
Job Skills and Abilities
- Well-developed interpersonal communication, counseling and conflict management skills, including a demonstrated ability to prepare accurate written reports.
- Demonstrated ability to work effectively with others; enjoys the company of adults who are living with developmental disabilities, an acquired brain injury, FASD, dementia, and other mental health issues, and can implement effective behavior management strategies.
- Demonstrated ability to develop supportive relationships with residents and their families/caregivers who may be reluctant to engage, and to be sensitive and understanding of their social realities including issues of race, religion, culture, gender identity, sexual orientation, poverty, and lifestyle.
- Demonstrated ability to develop strong collaborative relationships, work effectively as part of a team with other program staff, and with others in the community including professionals, collaterals, and families/caregivers, informal supports and community members; use good judgment, manage conflicts constructively, work independently and be accountable for results.
- Familiar with individualized service and nursing plan approach to providing care.
- Knowledge of theories, principles and best practices in the field of providing effective care services to individuals who have complex personal, social and health care needs in a community based residential program.
- Excellent organizational, time and general management skills.
- Satisfactory Criminal Record Clearance.
- Must possess a valid Occupational First Aid Level 1 Certificate or be willing to obtain one prior to hire.
- Use of Personal Vehicle. This position requires travel in the Lower Mainland, the Fraser Valley, the Northwest Territories and Yukon.
- A valid B.C. Driver's License (Class 5 or Class 7), and suitable driver's abstract.
- Documentation that the applicant is legally approved to work in Canada.
- The usual hours of work are different for each of these positions and are as follows:
- ) Schedule 1: Monday, Wednesday, Friday 9:00 AM to 5:00 PM, and Tuesday 12:00 PM to 8:00 PM, based on 37.5 hours per week;
- ) Schedule 2: Tuesday to Saturday 9:00 AM to 5:00 PM, based on 37.5 hours per week; and
- ) Schedule 3: Sunday to Thursday 10:00 AM to 6:00 PM, based on 37.5 hours per week.
Note: PLEA conducts primary source verification of applicant's credentials including education, training, work history, and licensure.