Cash and ACE Casinos were recently acquired by a new ownership group and is
undertaking a transformation and modernization of its casino businesses located
in Calgary and Red Deer. We are an Alberta-based, family-owned business looking
to grow our casino’s team. Our current locations include Cash Casino Calgary,
Cash Casino Red Deer and ACE Casino Calgary. We are currently
constructing a brand new 72,000 sq ft casino at the Calgary International
Airport that is expected to open in October 2022!
The Guest Services
Representative will report to VIP Ambassador Host.
The Guest Services Representative has one of the
most important roles in the casino as they are usually the first and last to
greet our casino guests. Therefore, a pleasant welcoming smiling professional
image to our customers is extremely important. Friendly, outgoing, and a
positive attitude who have prior customer service are best suited for the role.
The Guest Services Representative supports and assists; in the promotion and
execution of all marketing promotions for guests by delivering superior
customer service and must be able to work in a fast-paced high volume
The Guest Services Representative services all patrons in acquiring,
maintaining, and refreshing their player club membership while assisting with
inquiries, complaints, or questions. Additionally, the Guest Services
Representative greets all tour buses and administrates necessary paperwork.
Responsibilities and Duties
positive customer relations by providing prompt, courteous and efficient
service to guests.
· Endorses current promotions and
· Listens to customer complaints and
resolves problems to restore and promote excellent customer satisfaction and
escalates complaints to the VIP Ambassador Host if required.
· Creates updates and edits players'
memberships as needed or requested.
· Assists customers with
questions about new games, promotions, and events.
· Executes marketing plans and
programs, including speaking on the PA system.
· Runs coat check area as needed or
· Supports tour buses in arrival and
departure as required.
· Maintains and adheres to the privacy
and confidentiality of all club member's information.
· Other duties as deemed necessary in
support of the marketing department.
Education and Experience
customer service experience is an asset.
· Computer skills to efficiently
operate a database management system are required.
· Knowledge in Excel, Word, and data
· Valid AGLC License
· AGLC Pro-serve a requirement.
lottery sales certificate required
· Knowledge of the casino gaming
industry, slots/tables is an asset
· Must be able to provide a criminal
Skills and Abilities
to lift up to 50 lbs
· Excellent telephone skills.
· Second language an asset.
· Able to work shift work, weekends,
· Able to multitask.
· Must have reliable transportation.
- YYC Airport location
training at Ace Blackfoot.