Housing Outreach Worker

The Mustard Seed Edmonton, AB

Do you a heart for those experiencing homelessnessThe Mustard Seed is seeking a Housing Outreach Worker - The Housing Outreach Worker (HOW) is part of an Intensive Case Management Team that will provide community-based support to participants connected to a Housing First Program.  

Reporting to the Housing Plus Manager, the Housing Outreach Worker provides client-centered care, landlord support and connection to mainstream services. They will be responsible for meeting one on one with clients on a regular basis to assist with goal setting, accessing supports and enhancing life skills to help them move towards sustainable independence.  This will require a broad spectrum of supports that will vary from participant to participant, the Housing Outreach Worker will have a strong focus on client support related to locating and supporting participants towards appropriate tenancy. 

Position Type: Full time
Schedule: Monday to Friday, 8am to 4:30pm
Reporting to: Housing Plus Manager
Location: CSC Building Edmonton


  • Maintain an active caseload, meet with clients on an on - going basis through in person visits 
  • Provide written and verbal reports and assessments as requested 
  • Accompany Housing First participants to viewings and appointments at potential housing locations 
  • Support and advocate for participants through exploring informed choices regarding potential housing options  
  • Facilitate transition to the Follow Up Support Team either within agency or with partner agencies 
  • Maintain a strong relationship with landlords and maintain a working knowledge of relevant community resources and supports 
  • Provide crisis intervention and safety planning when necessary 
  • Attend all team meetings, work collaboratively with the larger housing team and external client supports 
  • Maintain client confidentiality and clear boundaries 
  • Maintain relevant, timely and accurate documentation, including data entry into ETO 
  • Participate in all staff training (e.g. First Aid, SafeTALK, Naloxone, Indigenous Awareness) and attend monthly general meetings and support meetings with manager 
  • Other duties as may be assigned 
  • Undergraduate degree in Social Work or related field is preferred  
  • Two years’ experience working with clients at risk; direct experience with Housing First initiatives and previous case management considered a strong asset 
  • Understanding of barriers related to mental health, addiction, trauma  and poverty 
  • Understanding of Housing First and Harm Reduction principles  
  • Able to maintain healthy boundaries, communicate care, and provide professional referrals 
  • Excellent interpersonal, communication and documentations skills  
  • Well-developed skills in relation to conflict resolution, advocacy and creative problem solving 
  • A self-starter with the ability to work with minimal supervision  
  • This position is dependent on government funding and maybe adjusted as required  
  • All new staff must be vaccinated  
  • Full-time, Monday to Friday, some weekend and evening work will be required 
  • Office work environment as well as visitation in the community with clients, travel out of office is required   
  • Physical effort is minimal, able to lift 50 lbs routinely.  Must be able to walk upstairs, to accompany community participants to public buildings and private homes 
  • This position requires varied mental and emotional effort, must be able to respond appropriately to intense situations, provide conflict resolution, work directly with clients at risk  


  • This position requires the use of a personal vehicle for company use. The candidate must have a valid driver’s licence and maintain $2M Vehicle Liability insurance on the vehicle being used. A clear Driver’s Abstract is required prior to offer of employment 
  • An Employment Background Check is required for all positions at The Mustard Seed
  • As The Mustard Seed is a Christian ministry, we require our employees to agree to respect and not detract from The Mustard Seed’s Employment Values during their employment at The Mustard Seed.
  • Must have legal authorization to work in Canada on a full-time basis for anyone other than current employer  
  • We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status 


The Mustard Seed offers a competitive compensation package including 100% employer paid extended health and dental benefits for staff and dependents, matching RRSP after one year of service, and wellness days.


  • Your privacy is important to us. The information we collect is used solely for consideration for employment.
  • We thank all candidates for their interest, however, only those candidates selected for an interview will be contacted. The Mustard Seed reserves the right to amend job advertisements. No phone calls please.
  • Please visit our careers page to see more job opportunities.
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