Case Manager

PinnacleCare Baltimore, MD

Do you have experience in healthcare? Are you looking for a different approach to helping others navigate the complex health care system?  Due to growth, we are hiring! Join our team of dedicated and passionate individuals at PinnacleCare! 

During COVID-19 restriction phases, this position can be remote with the expectation of working in the Baltimore office 2-3 days per week once the office fully reopens.

This is a Monday-Friday position in a non-clinical office setting. You will be connecting clients to top medical experts and guiding them through their medical condition with the help of our physician and research teams!

Competitive pay and benefits package which includes voluntary health, dental, vision, and company paid life insurance, short and long-term disability, and critical illness benefit. Additional benefits include 401k with company match, PTO, 10 paid holidays, and commuter benefit in the Baltimore market.

Who we are: PinnacleCare is a private health advisory firm that connects individuals and organizations to the world’s most advanced healthcare and facilitates access to top specialists for more streamlined and personalized healthcare experience. PinnacleCare extends a broad range of support for families and organizations to facilitate more efficient access and better outcomes - through Comprehensive Health Advisory Memberships for individuals/families, and Connection Group Benefits available through employers/organizations.

What you will do:  

As a Health/Client Advisor Specialist, you will manage all aspects of your assigned clients experience  This includes collecting a thorough summary of the customer’s clinical information, and outlining available and appropriate PinnacleCare services. You will identify physicians within an internal database, work with the Research Team, and consult with the Medical Director Team to facilitate medical appointments and ensure appropriate clinical outcomes. Throughout and after this process, you are ensuring customer expectations are met.

You will also uphold and maintain established relationships and actively seek new, advantageous relationships with hospitals and physicians.

You will maintain and update company databases as they apply to hospitals, physicians and processes related to scheduling and appropriate methods of contact.

Other Duties: These job duties do not cover or contain a comprehensive list of activities, duties, or responsibilities that are required for this job. Duties, responsibilities, and activities may change at any time with or without notice.

What you will need to be successful in this role:

  • A Bachelor’s degree or equivalent experience
  • Customer service experience
  • Previous experience in healthcare
  • Excellent verbal, written and interpersonal communication skills
  • Strong relationship building skills
  • Strong phone presence
  • Excellent organizational and prioritization skills, follow-through and the ability to manage multiple client matters simultaneously
  • Bilingual (English/Spanish) proficiency a plus
  • Computer proficiency in MS Office and CRM database systems; Salesforce preferred
  • Team player with a strong work ethic and “can do” attitude 

Essential Functions:     To perform this job successfully, you must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Physical Requirements: While performing the duties of this job, you must be able to walk occasionally. You may occasionally be required to bend or stoop, and you may occasionally be required to lift objects up to 10 pounds. Work will be performed sitting at a desk in an open office and home office setting using office machines such as a copier and fax machine, and a computer, and phone. 

When applying, please provide a cover letter.

PinnacleCare is an EEO employer - M/F/Vets/Disabled
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