E-COMMERCE

Rainbow Grocery Inc San Francisco, CA $18.96 per hour
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Position: E-Commerce Worker 

 Rainbow Grocery Cooperative is hiring for our new E-Commerce Department. 

We are looking for a worker who is excited about starting a new project, developing it, setting goals, and completing the goals set by a deadline. Workers must be able to self-manage, and create long term and short-term plans for the new department. The new hire should also be willing to be adaptable to changing problems, and respond with dynamic solutions.  

Hours: 30 

Desired Experience: Previous work in a grocery store. Knowledge of specialty foods. Computer proficiency. 

Desired Skills and Attributes:   Excellent customer service. Willingness to learn. Project management and task follow through. Excellent written and verbal communication. Multi-tasking. Must want to work at a worker-owned cooperative. Multilingualism not necessary, but certainly would be excellent.  

Job Specifications: 

There are a number of day-to-day responsibilities:  

  • Efficiently coordinate, shop, and pack curbside and delivery orders 

  • Train and assist department subs 

  • Troubleshoot any problems with the shopping application 

  • Communicate catalog issues to catalog manager 

  • Troubleshooting with customers using the service 

  • Ensure order fulfillment and accuracy  

  • Organize order areas 

  • Facilitate pickup of orders by customers or delivery partners 

  • Deal with unclaimed orders using SOP’s   

Essential functions: 

  • English communication needs to be proficient to read orders and invoices through shopping app and via telephone  

  • Providing good customer service 

  • Providing training for subs and new hires 

  • Able to multitask, troubleshoot problems, coordinate work, and remain calm in a fast-paced environment 

  • Able to work efficiently according to the standards set by hiring/evaluating body/department 

  • Have or be willing to gain thorough knowledge of ECRS register system, and the e-commerce platform 

  • Have or be willing to gain thorough knowledge of ordering apps, including how to troubleshoot 

  • Able to lift up to 25 pounds repeatedly, up to 50 pounds occasionally 

  • Work and communicate well in a cooperative environment 

  • Maintain a sanitary workspace 

  • Participate in the improvement of the curbside pickup and delivery services by attending meetings, subbing, volunteering for tasks, etc.  

  • Able to work standing and walking for four-hour shifts, excluding break time 

  • Able to perform the repetitive motions necessary for shopping and using registers 

  • Have or be willing to gain an extensive knowledge of where products are located throughout the store 

  • Able to coordinate marketing campaigns with PR/Marketing Coordinators 

Compensation and Benefits:  

 

We are seeking to employ individuals who will help reflect the community we serve.  Women, People of Color, Lesbian/Gay/Bi/Trans people, and seniors are encouraged to apply. Starting pay $18.96/hr with a potential increase to $19.46/hr at 3 months and $19.96/hr at 9 months. Full medical/dental/vision insurance for full-time workers (25 or more hours/week) at five months of employment, 401(k) retirement plan, seven paid holidays, pay for time off (vacation, sick and personal days), potential for profit-sharing (“patronage”) upon becoming a member – owner of Cooperative (vast majority of workers have become members in the first year). 

We reserve the right to change or revise duties and responsibilities as the need arises.  This document is not a written or implied contract of employment. 

Rainbow Grocery Cooperative follows all social distance COVID-19 guidelines for health and safety that the city of San Francisco mandates.  

 


 
 
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