About Dora Hospitality
Dora Hospitality Group
is a third-generation hotel management company that currently owns and/ or
manages 19 hotels throughout the Midwest in Illinois, Indiana, Michigan,
Montana and North Dakota. In 2018, Dora Hospitality was named one of the
‘Best Hospitality Companies to Work For’ by Randy Starr and 5 Starr Engagement
based on the results of our annual associate opinion surveys. We are always
seeking talented leaders with a passion for hospitality to add to our team.
Visit company website: www.dorahg.com
As the Night Audit Agent, you will:
Possess the ability to
effectively deal with guest and employee concerns in a friendly and positive
manner. This will involve listening to the nature of concern, demonstrate
empathy with the customer, anticipating guest needs, and creating positive and
memorable guest experiences.
The Guest Service
Agent will be responsible for greeting customers immediately with a friendly
and sincere welcome. They will use a positive and clear speaking voice, listen
to and understand requests, respond with appropriate action and provide
accurate information such as outlet hours and local attractions. This
individual will also promptly answer phone calls, take reservations, complete
the registration process, and applicable charges and payments.
This position is
responsible for the complete guest experience; to include the Gallery Host
Stand, the Bakery Café, the Guest Kitchen, the e-room and the TV den.
Guest Service Agent
will be responsible for completing required shift paperwork, reports as assigned
by General Manager, and end of shift cash closing procedures. This will
also include creating guest reservation, completing guest registration,
applying charges and payment to guest folios.
In addition to the
items above, Night Audit will be responsible for running the end of day reports
to close the day and reviewing Night Audit checklist provided.
The ability to
effectively deal with internal and external customers, some of whom will
require high levels of patience, tact, and diplomacy to defuse anger, collect
accurate information and resolve. Ability to read, listen and
communicate effectively in English, both verbally and in writing. Will
need to access and accurately input information using a moderately complex
computer system. Guest Service Agents will be required to stand 80%
of their scheduled shift.
Any combination of
education and experience equivalent to a high school diploma or any other
combination of education, training, or experience that provides the required
knowledge skills and abilities. Hotel experience is preferred yet not
required. Certification of previous training in liquor, wine and food
Shift: 11:00 PM to 7:00 AM
Flexible Work Schedule
Paid Holiday for Full Time/Part Time
Paid Time Off for Full Time/Part Time
Benefits including Supplement Plans/Introducing Dental/Vision/MEC Plan
Employee Brand Stay Discounts
*Incomplete applications will not be considered for this position.
DORA HOSPITALITY LLC is an EEO employer - M/F/Vets/Disabled