Night Audit Agent - Hyatt Place Indianapolis/Keystone


About Dora Hospitality

Dora Hospitality Group is a third-generation hotel management company that currently owns and/ or manages 19 hotels throughout the Midwest in Illinois, Indiana, Michigan, Montana and North Dakota.  In 2018, Dora Hospitality was named one of the ‘Best Hospitality Companies to Work For’ by Randy Starr and 5 Starr Engagement based on the results of our annual associate opinion surveys. We are always seeking talented leaders with a passion for hospitality to add to our team.

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Job Overview

As the Night Audit Agent, you will:

Possess the ability to effectively deal with guest and employee concerns in a friendly and positive manner. This will involve listening to the nature of concern, demonstrate empathy with the customer, anticipating guest needs, and creating positive and memorable guest experiences.

The Guest Service Agent will be responsible for greeting customers immediately with a friendly and sincere welcome. They will use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions. This individual will also promptly answer phone calls, take reservations, complete the registration process, and applicable charges and payments.

This position is responsible for the complete guest experience; to include the Gallery Host Stand, the Bakery Café, the Guest Kitchen, the e-room and the TV den.

Guest Service Agent will be responsible for completing required shift paperwork, reports as assigned by General Manager, and end of shift cash closing procedures.  This will also include creating guest reservation, completing guest registration, applying charges and payment to guest folios.

In addition to the items above, Night Audit will be responsible for running the end of day reports to close the day and reviewing Night Audit checklist provided.

The ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information and resolve.  Ability to read, listen and communicate effectively in English, both verbally and in writing.  Will need to access and accurately input information using a moderately complex computer system.  Guest Service Agents will be required to stand 80% of their scheduled shift.

Any combination of education and experience equivalent to a high school diploma or any other combination of education, training, or experience that provides the required knowledge skills and abilities. Hotel experience is preferred yet not required. Certification of previous training in liquor, wine and food service preferred.

Shift: 11:00 PM to 7:00 AM


Flexible Work Schedule

Paid Holiday for Full Time/Part Time

Paid Time Off for Full Time/Part Time

Benefits including Supplement Plans/Introducing Dental/Vision/MEC Plan 

Competitive Wages

Employee Brand Stay Discounts

 *Incomplete applications will not be considered for this position.

DORA HOSPITALITY LLC is an EEO employer - M/F/Vets/Disabled
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