SUMMARY OF POSITION
The Assistant Manager’s primary
duty is the management of the daily operations of the restaurant to ensure the
overall goal of outstanding guest service. The Assistant Manager manages the
day-to-day activities of Shift Leaders and other hourly staff. In the absence
of the General Manager, the Assistant Manager is the highest-ranking member of
the management team in the restaurant and had direct responsibility for
overseeing the financial results, operations, staff development, customer
service and compliance with all Company policies, procedures, standards, and
PRINCIPAL DUTIES AND
- Oversee all
day-to-day restaurant operations to ensure Company standards for quality
food, service, and sanitation are met.
- Manage and supervise
Shift Leaders and hourly staff.
- Assign and
direct daily work responsibilities for staff.
inventory for all areas and operations to ensure the restaurant is stocked
with appropriate levels of product.
cash registers at open and close of each shift.
- Maintain all
records as required by Company policies and procedures, and in compliance
with state and federal law.
staff compliance with Company policies, procedures, standards, and
staff compliance with state and federal laws governing safety and food
interview, select and hire quality staff for all positions.
orientation and train Shift Leaders and other hourly staff to ensure
employees perform their respective jobs.
performance reviews of Shift Leaders at General Manager’s request and
other hourly staff on a regular basis. Provide ongoing feedback, coaching,
and counseling to Shift Leaders and hourly staff regarding areas such as
production, efficiency, and professionalism.
counseling, disciplinary action or termination of employment of Shift
Leaders and other hourly staff.
any promotion, advancement, or other status change of Shift Leaders and
other hourly staff to General Manager.
- Adjust work
schedules and hours of work of Shift Leaders and hourly staff, as needed,
to ensure all shifts are covered. Recommend any scheduling or shift
changes to General Manager.
overtime as necessary for hourly staff.
exemplary and professional attitude and appearance at all times.
- Listen and
communicate effectively with the General Manager, Shift Leaders and hourly
staff, guests, vendors, and the community.
management and staff meetings, as directed by the General Manager.
- Follow the
General Manager’s direction and accomplish the objectives set by the
- Review the
objectives with Shift Leaders and hourly staff as necessary.
appropriate tasks and responsibilities as necessary.
employee complaints, questions or concerns as necessary.
WORK CONDITION REQUIREMENTS
to work a flexible schedule, including extended hours.
- Periods of
standing and walking, as necessary.
contact with guests, requiring tact and courtesy.
contact with subordinates, requiring direction and supervision.
- High school
diploma or GED equivalent. Associate or 4 year degree preferred.
- 1-3 years in restaurant management or leadership.
- Ability to
read, write and verbally communicate well.
math skills and comfort with numbers.
maturity and professional demeanor at all times.
attitude and self-disciplined.