Bilingual Service Coordinator - Office of Long Term Living

Summary of Responsibilities:


Under the general direction of the Office of Long Term Living (OLTL) Unit Supervisor, this person provides support coordination services for persons served.  Services are provided in accordance with all existing policies, procedures and regulations and in accord with the mission and values of the company.


Essential Functions:


Complete required documents to request authorizations for services

Assist in identifying and accessing community resources & providers

Verify MA status/insurance eligibility

Complete referral to appropriate agencies and/or units within SAM

Provide crisis intervention

Provide support to consumers

Participate in interagency planning

Attend court hearings

Complete written reports

Maintain accurate and up-to-date files

Complete service notes

Complete release of information processes

Participate in discharge/transition planning

Complete required trainings

Prepare files for closure and storage

Conduct Waiver Monitoring processes

Participate in Plans of Correction

Conduct the Service Plan/Individual Support Plan process

Complete Freedom of Choice process

Process Requests for Services

Involved in process and/or remediation resulting from Quality Management Efficiency Teams (QMETs) monitoring, as necessary

Communicates current OLTL priorities to individuals and families

Spanish/English verbal and written translation


Personal Characteristics


Comfortable performing multifaceted projects in conjunction with day-to-day activities

Ability to get along with diverse personalities, tactful, mature, flexible

Possess sound judgment and reasoning abilities

Possess oral and written communication skills

Resourceful and well organized

Comfortable with team process

Ability to establish credibility

Be decisive assertive and persuasive 


Minimum Requirements (education, experience, etc.)


At least three-years of experience in public and/or private social work

Bachelor’s degree in anthropology, counseling, criminology, gerontology, human behavior, psychology, social work, social welfare, sociology and special education, or other related social sciences

Combination of experience and training, including completion of 12 semester hours of college-level courses in sociology, social work, social welfare, psychology, gerontology, or other related social sciences. 

Graduate coursework in the behavioral sciences may be substituted for up to 2 years of the required experience.

Service Coordinators working with individuals with traumatic brain injury must also have at least one year of experience in rehabilitation and/or working with individuals with traumatic brain injury.

Fluent in Spanish (verbal and written translation); must successfully complete verbal and written exam

Computer skills to include word processing


Minimum Employment Requirements:



 Valid Pennsylvania Driver’s License and acceptable motor vehicle record check

 Act 33, Act 34, and Act 73 Clearances

 Immigration and Naturalization (I-9) Clearance

 Drug screen clearance


Working Conditions:


 In office work performing concurrent varied tasks

 Daily travel throughout surrounding assigned service areas, including but not limited to Lehigh, Northampton, Schuylkill, and Berks Counties is required

 Work also is conducted in a variety of venues, including but not limited to the community (cafes, libraries, etc.), individual’s home, providers, hospitals and other human service agencies.

 Occasional travel to statewide meetings


Safety Hazards of the Job:


 Minimal hazards, general office working conditions.  There may, however, be a rare occasion during which it is necessary to have physical interaction with a consumer exhibiting aggressive behavior.

 Some travel may be during adverse weather conditions.

SAM, Inc. Community Wellness Support Service Program is an EEO employer - M/F/Vets/Disabled
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