Front Desk Assistant

Theraplay is a leading provider of children's therapy services, and now operates ten outpatient centers across Southeastern PA! We are currently seeking an enthusiastic Front Desk Assistant to join us at our Bensalem, PA Center. This is a full-time position, with a mix of hours including 2-3 evenings per week and every other Saturday.

This is a great opportunity to work with a positive team of administrative professionals and pediatric therapists, in a fast-paced environment. Preferred candidates will have experience working in a fast-paced, multi-faceted environment with experience multi-tasking and offering excellent customer service. Candidates will be scheduling appointments over the phone and in person and must have strong computer skills, and preferred candidates will have experience using scheduling systems and electronic databases. Prior experience working with insurance companies processing physician referrals, performing insurance verifications/ authorizations, collecting co-payments, and preparing charts and obtaining and understanding benefits information is considered a plus. 

Responsibilities include, but are not limited to:

  • Greet all patients, families, and visitors who enter the office
  • Complete the new patient intake process
  • Assist patients when finished with therapy
  • Complete next day appointment process
  • Maintain up to date and correct insurance information on all patients
  • Complete end of day/week/month/year procedures
  • Maintain optimal communication with the center
  • Maximize Office Productivity
  • Complete training and support to the part-time receptionist(s) in all duties

The Theraplay Family of Companies now includes Austill's Educational Therapy Services, Positive Steps Therapy, AOT, Inc, and the Children's Therapy Centers. This allows us to work with children, to help them maximize their potential, in 18 pediatric outpatient centers, in schools, and in homes throughout Pennsylvania, Delaware, and Northern Virginia. We at Theraplay are looking forward to continuing to grow our geographic reach, furthering our mission to maximize each child's potential through functional play-based therapies. This is why we hire exceptional therapists to provide the best pediatric occupational, physical, and speech therapy services. We pride ourselves on not only providing superior treatment for our patients but offering a place where our employees can grow and maximize their own potential. As one of our employees or contractors, your expertise and clinical strengths are valued and utilized! 

Theraplay Family of Companies is an EEO employer - M/F/Vets/Disabled
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