Member Experience Associate - Digital
Are you a positive, high energy team player with an engaging personality? Do you pride yourself in building relationships, thrive on using/teaching new technology and are looking to develop within a fast paced, growing company? If so, this is the position for you!
In this position you will be based in our Trexlertown location and communicate with our members through face to face video interaction to:
•Process deposits, withdrawals, cash checks, make payments and other basic banking transactions.
•Educate our members on the convenient use of our state of the art interactive transaction machines (ITMs).
•Be able to identify additional referral opportunities while always keeping the needs of our members first.
Who we are:
We are a consumer-friendly alternative to banking. We offer all the services you're accustomed to, but at better rates and lower fees. That's because we're structured differently than banks. Banks are in business to earn profits for their stockholder investors. Our credit union exists to improve our member's financial well-being. We don't have stockholders. Instead, we're cooperatively owned by our members (account holders). We return our profits to members in the form of higher dividends on savings, lower rates on loans and lower fees.
Our Mission is Empowering the pursuit of financial happiness. We live by our values of Honesty • Innovation • Generosity • Humility • Excellence • Respect
As a Full Time Member Experience Associate - Video Teller you will be scheduled to work 40 hour per week within the schedule outlined below:
Monday-Friday - 7:45am-8:00pm
Saturday - 9:00am – 3:00pm
High level of oral and written communication skills along with excellent telephone skills and the ability to follow oral and written instructions is essential. Must be comfortable using new technologies. Must be customer focused, have knowledge of web based technology with basic computer skills. High school diploma or equivalent along with 1-2 years’ experience in customer service and teller work is required. Experience in a financial service institution, sales experience and fluency in Spanish strongly preferred. EOE