Wireless Retail Store Manager

Wireless Retail Store Manager

If you enjoy helping people in an environment of infinite opportunities for professional growth with a lucrative uncapped commission plan, then consider joining a company whose goals are to provide well-compensated, excellent customer experiences while preparing you for continued advancement.

Very few products are as important to a person as their wireless device. Far more than a phone; it is their link to the world. Sprint by The Customer Center is looking for outgoing, driven individuals who enjoy meeting new people and providing them an outstanding experience as you help improve the way they connect.

As a Wireless Retail Store Manager, you lead a team of expert, first points of contact delivering solutions to our customers. Whether describing product information, assisting with phone issues or selling the latest device to an eager customer; your team connects people to the products and services that fit their lifestyle.  Wireless Retail Store Managers have a great deal of freedom in managing their organization and therefore must be motivated, enthusiastic self-starters with a strong work ethic.

Key Responsibilities

• Oversee the day to day operations of the retail store
• Sets the tone for store culture, maintaining an environment focused on success
• Build, develop and motivate a team that will maximize store profitability
• Hiring, scheduling, training, team leadership and execution of company policies/directives
• Ensure customer concerns are fully resolved with urgency and good judgement
• Achieve or exceed sales/service goals
• Meet or exceed company and carrier assigned metric performance
• Monitor cash flow, inventory movement, loss prevention and pricing
• Remain knowledgeable about our products, services, promotions and policies
• Participate in ongoing training and coaching initiatives

Basic Qualifications

• Outgoing and friendly with a desire to listen to and help our customers
• Associate or bachelor’s degree preferred with a minimum of 3 years retail/customer service management or related experience
• Previous commissioned sales experience 
• Ability to lead, communicate and inspire a team of people
• Strong organizational and time management skills
• Experience in improving customer service, educating customers and effectively executing company directives
• Ability to analyze results and adjust plans/activities as needed
• Personal accountability
• Bi/multilingual is a plus
• Ability to work days, nights, weekends and holidays


• Base salary plus uncapped commission
• Paid time off accrual
• Device and accessory discounts
• Health, vision and dental insurance
• Colonial Supplemental Insurance
• Employer match (4%) 401K


THE CUSTOMER CENTER MANAGEMENT, INC is an EEO employer - M/F/Vets/Disabled
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