Operations and Sales Assistant Store Manager

Operations and Sales Assistant Store Manager (OSASM) :

The OSASM is responsible for the effective coordination of store activities in a manner, which maximizes sales, customer satisfaction, operational effectiveness and the development of personnel while staying compliant to all Sprint and TCC mandates. An OSASM must actively develop and maintain a team approach in the day-to-day, month-to-month, and year over year management of the store, achieve budgeted sales and profit projections while directing their associates. There is a strong emphasis on leadership by example and firm management skills in the areas of inventory control, process and procedure, delegation, conflict resolution, and cash control. It is also paramount for an Assistant Store Manager to have an eye for detail.

The OSASM is responsible to be the acting manager when the Store Manager is not available, by overseeing and completing daily duties such as, merchandising, customer complaints, preparing bank deposits, staff training and maintaining store cleanliness. A large portion of the OSASMs day is spent working the floor with the sales staff. A successful OSASM will be goal-oriented, possess a positive attitude, and project a friendly disposition. An OSASM must have the desire to learn, strong organizational skills, a high threshold for multi-tasking between staff, customers (via in-person and over the phone), and management duties.  There is a strong emphasis on leadership by example and the development of firm management skills in the areas of inventory control, Sprint compliance, delegation, conflict resolution, and overall operational control.

Key Responsibilities and Operational Expectations:

  • Assist in managing daily sales operations to deliver an outstanding retail experience that improves customer loyalty
  • Work together with Store Manager to complete all duties necessary in the running of the retail store
  • Make Cash Deposits Daily
  • Own all reverse logistics (Giveback/Buyback/14day BRE and Accessory) process and procedures
  • Conduct Weekly/Monthly Accessory Counts
  • Conduct Daily Phone Counts
  • Daily/Weekly PO receiving and Transfers
  • Perform planogram updates and audits daily ensuring compliance
  • Monitor and controls all operational reporting (daily audit reports etc.)
  • Assist store manager with store opening/closing procedures as required inclusive of time punches of employees
  • Assist in sales transactions as required by providing a total sales solution to our customers
  • Hold team accountable for sales production and quality of customer service
  • Meet or exceed assigned key performance targets
  • Monitor daily operational duties via reporting and Real-Time portal completing each task in the assigned time frame
  • Attend and participate in all training and weekly operational calls
  • Respond to operational and store asks promptly
  • Embody the store operations champion in unison with the store manager
THE CUSTOMER CENTER MANAGEMENT, INC is an EEO employer - M/F/Vets/Disabled
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