Dispatcher

World Truck Towing & Recovery, Inc. Seville, OH $25000.00 to $40000.00 per year
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World Truck Towing & Recovery, Inc is looking for an innovative and driven Dispatcher to join our team. Our ideal teammate is someone who strives to ensure customers receive prompt, top-rate customer service and possess the ability to work on multiple projects simultaneously.

Essential Job Functions:

  • Take incoming customer calls on a multi-line system
  • Greet and assist walk-in customers
  • Schedule, coordinate service calls, and creates dispatch tickets
  • Respond to all email and incoming messages from numerous mailboxes
  • Provide operators and technicians ticket information, directions, schedule times, parts needed, and other pertinent information
  • Reviews job status frequently, logging and reporting any change in time or cost estimates to the appropriate party and/or customer
  • Prepares and quotes estimates when required
  • Prepares invoices, secures, and collects appropriate payment
  • Ability to provide a high level of customer service in a professional and ethical manner
  • Must display a professional image and be well-groomed
  • Must be dependable and possess and maintain a good attendance record
  • Must be able to follow written and verbal instructions
  • Must be able to prioritize calls accordingly to urgency and importance

Requirements:

  • Must possess a high school diploma or GED
  • Must be able to multitask, stay calm, focused and be productive in a fast-paced environment
  • Strong attention to detail, organizational skills, and the ability to prioritize in changing situations.
  • Ability to function effectively in a high-stress environment
  • Ability to communicate effectively in person, by phone, and through written communication
  • Work weekends, days, nights, holidays, and/or irregular shifts on rotation
  • Excellent verbal and written communication skills
  • Strong analytical and problem-solving skills
  • A positive attitude and continuous improvement
  • Strong computer skills and ability to work simultaneously with multiple software systems
  • Must be able to sit for long periods of time
  • Must be able to pass and maintain a clean background check and drug screening

What we offer:

  • Competitive base pay
  • Overtime Opportunities
  • Rotating weekends and holidays
  • Health Insurance
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