Job Title: Call
Columbia, Maryland (Flexibility for Remote Options)
Salary: $15-$16 per
hour (Benefits Included)
Type: Permanent Employee
Shift Option 1: East Coast Customers
Hours: Full-Time Flexible.
Candidates should be available from 9am – 6pm EST Monday-Saturday; there will
be flexibility on required times depending on the day of the week. Saturday
will be an abbreviated shift (Usually a max of 2 hours, if any required)
Shift Option 2: West Coast Customers
Hours: Full-Time Flexible.
Late shifts required for West Coast Customers. Candidates should be available from 11am-10pm
EST Monday-Saturday; there will be flexibility on required times depending on
the day of the week. Saturday will be an abbreviated shift (Usually a max of 2
hours, if any required)
Our client is seeking a Call Center Agent in the
Columbia, Maryland area to act as an intake scheduler for a Nationwide Dog
Training Company, who offers home-based dog training services through
personalized obedience and behavioral training plans.
As an intake specialist, you will work in an
inbound virtual sales center and act as the point of contact between clients
The Call Center Agent will represent several dog
trainers, in their designated area, as their booking manager; and will be
responsible for handling incoming calls, making outbound calls, following up on
sales inquiries, answering product questions, closing sales, and scheduling for
individuals seeking dog training. The agent will utilize product knowledge to
provide recommendations for the appropriate training solutions, before booking
appointments with the appropriate trainer. There will be opportunity for career
advancement for the right candidate.
- Receive Incoming Calls.
- Follow up on Requests for
Bookings & Requests for more information
- Make outbound calls to
potential clients and leads.
- Provide callers with product
and trainer recommendations based on caller descriptions of the dog
- Close sales
- Follow up with customers on
their scheduling needs.
- Book Appointments for West
- Act as the point-of-contact
between callers and trainers.
- Gather sales
information for invoicing, and correspond with the invoicing specialist
regarding bi-weekly billings.
- Must love Dogs
- Outgoing and energetic attitude
- Organized and flexible
- Strong communication skills:
you must be able to converse with both customers and clients.
- Ability to close a High-End
- Professional phone voice
- Ability to actively listen to
clients’ needs and make the appropriate recommendation
- Exceptional customer service
- Must be able to type 45+ WMP
- Ability to Problem Solve,
Multi-task, and work independently.
- Ability to work with Microsoft
Suite (Outlook, Word, Excel)
- Experience working with Animals
and/or Animal-based organizations (Trainers, Groomers, Veterinarians,
- Sales Background
- 1-2 years’ experience in a call
center, sales role, or professional office.
- Bachelor’s Degree.
Level One Personnel is
an equal opportunity and affirmative action employer. All qualified applicants
will receive consideration for employment without regard to race, color,
religion, sex, national origin, disability, protected veteran status or other
status protected by law.