Call Center Agent

LEVEL ONE PERSONNEL INC Columbia, MD $15-16/hourly

Job Title: Call Center Agent

Location: Columbia, Maryland (Flexibility for Remote Options)

Salary: $15-$16 per hour (Benefits Included)

Type: Permanent Employee

Shift Option 1: East Coast Customers

Hours: Full-Time Flexible. Candidates should be available from 9am – 6pm EST Monday-Saturday; there will be flexibility on required times depending on the day of the week. Saturday will be an abbreviated shift (Usually a max of 2 hours, if any required)

Shift Option 2: West Coast Customers

Hours: Full-Time Flexible. Late shifts required for West Coast Customers. Candidates should be available from 11am-10pm EST Monday-Saturday; there will be flexibility on required times depending on the day of the week. Saturday will be an abbreviated shift (Usually a max of 2 hours, if any required)


Job Description:

Our client is seeking a Call Center Agent in the Columbia, Maryland area to act as an intake scheduler for a Nationwide Dog Training Company, who offers home-based dog training services through personalized obedience and behavioral training plans.

As an intake specialist, you will work in an inbound virtual sales center and act as the point of contact between clients and customers.

The Call Center Agent will represent several dog trainers, in their designated area, as their booking manager; and will be responsible for handling incoming calls, making outbound calls, following up on sales inquiries, answering product questions, closing sales, and scheduling for individuals seeking dog training. The agent will utilize product knowledge to provide recommendations for the appropriate training solutions, before booking appointments with the appropriate trainer. There will be opportunity for career advancement for the right candidate.


Job Responsibilities:

  • Receive Incoming Calls.
  • Follow up on Requests for Bookings & Requests for more information
  • Make outbound calls to potential clients and leads.
  • Provide callers with product and trainer recommendations based on caller descriptions of the dog owners’ needs.
  • Close sales
  • Follow up with customers on their scheduling needs.
  • Book Appointments for West Coast Trainers.
  • Act as the point-of-contact between callers and trainers.
  • Gather sales information for invoicing, and correspond with the invoicing specialist regarding bi-weekly billings.  


  • Must love Dogs
  • Outgoing and energetic attitude
  • Organized and flexible
  • Strong communication skills: you must be able to converse with both customers and clients.
  • Ability to close a High-End Service
  • Professional phone voice
  • Ability to actively listen to clients’ needs and make the appropriate recommendation
  • Exceptional customer service
  • Must be able to type 45+ WMP
  • Ability to Problem Solve, Multi-task, and work independently. 
  • Ability to work with Microsoft Suite (Outlook, Word, Excel)

Preferred Experience:

  • Experience working with Animals and/or Animal-based organizations (Trainers, Groomers, Veterinarians, Boarding Facilities)
  • Sales Background
  • 1-2 years’ experience in a call center, sales role, or professional office.
  • Bachelor’s Degree.


Level One Personnel is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other status protected by law.

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