Room Attendant (Temporary-Seasonal)

Soul Community Planet Colorado Springs, CO $16.00-hr (Seasonal Employee)
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SUMMARY: 


The Room Attendant is primarily responsible for guaranteeing cleanliness, supplying room amenities, and ensuring the comfort of guest room accommodations. S/He will clean and service assigned rooms or areas in a timely and organized manner according to hotel standards, service sequence, and inspection checklists to meet or exceed guest expectations.

 The Room Attendant shall strive to provide exceptional service to guests at all times. S/he will be responsible for exemplifying the Brand’s Culture.

 Use your empowerment to go above and beyond for our guests. Pay attention to key indicators when servicing guest rooms. Use the whiteboard to leave special notes for and/or treats for our guests based on your observations. Examples might be, if you are in a guest room and you see a pair of hiking boots you could leave some pamphlets in their room of hiking trails in the area. Another example would be if for instance, you notice a certain food in their trash you might want to leave some complimentary snacks in their room based on the wrappers you saw.

When you receive communication concerning a guest request or issue, the issue needs to be addressed and resolved within 15 minutes, ensuring the guest leaves the situation feeling overcompensated.  Communicate back with the front desk once the issue has been resolved.”

ESSENTIAL JOB FUNCTIONS:

    Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.

    Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.

    Maintain positive guest relations at all times.

     Ensure the guest's satisfaction by providing a clean, ready guest room including:

       Making beds

       Dusting

       Vacuuming

       Cleaning and sanitizing bathrooms

       Removing trash, door hangers, and laundry bags

       Organizing promotional materials

     Clean extra rooms above daily quota upon request

     Keep all supplies, cleaning materials, and clean linens secure, free of clutter and hazards, and in assigned storage areas where others can find them and to prevent losses or damages.

     Inspect, plan and ensure that all materials and equipment are in complete readiness for service

     Assist in maintaining hotel inventory of rooms, supplies, linens & amenities

     Promote sanitation, safety, security efforts, and guest services of the Hotel.

    Ensure equipment and facilities are inspected, cleaned, and in proper operational conditions at all times.

     Observe guest reactions and confer frequently with staff to ensure guest satisfaction.

     Follow hotel policy with lost/stolen items.

    Adhere to hotel requirements for guest/team member accidents or injuries and in emergency situations.

     Investigate new and improved cleaning methods and instruments.

     Contribute to guest services and hotel success through teamwork.

 

Associate is held accountable for all duties of this job and other duties as assigned.

 

EXPERIENCE & EDUCATION:

       High school diploma or equivalent

       Thorough knowledge of the housekeeping field

       Exceptional guest-focus

       Fluency in other languages beneficial

       Prior experience using hazardous cleaning chemicals, vacuum cleaners, and cleaning accessories

       Some computer skills beneficial

 

JOB REQUIREMENTS:

       Must be a United States citizen or possess a valid work permit

       Must be able to read and speak some English

       Must be able to accurately follow instructions, both verbally and written

       Must be detailed orientated and work well under pressure

       Must be able to work in a fast-paced environment

       Must be professional in appearance and demeanor

       Ability to work a flexible schedule that may include evenings, weekends, and holidays. Schedules are based on occupancy levels and business of hotel

       Must have the ability to deal effectively and interact well with the guests and associates

       Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner

       Must have a passion for creating an exceptional experience for all guests

 

WORKING CONDITIONS:

       Must be able to stand and walk on feet throughout the shift

       Must be able to occasionally lift, carry, push & pull 35 lbs. or more (as much as up to 150 lbs.)

       Must be able to perform simple grasping and fine manipulation

       Must be able to perform repetitive hand & arm movements

       Must be able to frequently reach overhead 

       Must be able to bend, squat, crawl, kneel, push, pull, walk on uneven surfaces on a frequent basis

       Bending, stooping, kneeling, hoisting, leveraging items onto cards, or crawling on floor sometimes necessary to clean

       While primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, heat)

       Must be able to climb stairs occasionally, both indoors and outside in a variety of weather conditions (rain, wind, heat)

       Must be able to work in variable room temperatures

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 This job description in no way states or implies that these are the only duties to be performed by this team member.  He or she will be required to follow other instructions and perform other work-related duties requested by his or her supervisor.

 

Soul Community Planet is an EEO employer - M/F/Vets/Disabled
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